Senior Key Account Manager

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Senior Key Account Manager

WHO WE ARE

Datapharm is a fast-growing technology company and SaaS provider in the healthcare space. Our medicines information database, emc'- (electronic medicines compendium -www.medicines.org.uk) is the UK's most comprehensive, trusted, and accessible source of information on medicines. We provide innovative solutions to support the Life Sciences and wider Healthcare sectors, serving more than 350 Pharma customers in the UK.

THE JOB ROLE

As a Senior Key Account Manager, you will play a pivotal role in driving our business growth by managing and developing relationships with key stakeholders in both new and existing target Pharma customer accounts. Your primary responsibilities will include:

• Strategic Account Management: Develop and execute strategic account plans to achieve predefined account-level goals.
• Customer Engagement: Increase engagement with and demonstrate the value of our existing solutions to key stakeholders.
• Sales Growth: Achieve quarterly and annual renewal and new business sales targets by cross-selling and upselling our solutions.
• New Business Acquisition: Identify and acquire Pharma target accounts that currently do not subscribe to our services.
• Customer Advocacy: Act as an enthusiastic advocate for our customers, driving dialogue to increase engagement, improve user experience, and discover opportunities for new product and service development.

WHAT YOU'LL DO

• Develop and maintain strong, long-term relationships with key customers to drive revenue growth across our solution set.
• Conduct regular meetings (online and in-person) with key stakeholders to implement account plans and develop key contacts.
• Generate new Annual Recurring Revenue (ARR) from existing customers to achieve personal revenue targets.
• Identify and capitalize on cross-selling and upselling opportunities to increase product engagement and revenue.
• Ensure full client satisfaction post-sale through collaboration with the customer success team, ensuring successful product/service embedding.
• Maintain accurate records of account plans, opportunities, and activities within Hubspot (CRM system) to a high standard.
• Manage new and renewal business pipelines effectively.
• Highlight potential new product development and product extension ideas to the wider business and collaborate to commercialize those opportunities.
• Maintain and expand key stakeholder relationships to achieve account-level outcomes defined in account plans.

ABOUT YOU

The following expertise and experience are required:

• At least 6 years' experience in a customer-facing sales role with a proven track record in strategic account management.
• Demonstrable experience in developing client-focused, differentiated, and value-adding solutions.
• Experience selling SaaS, data, and/or subscription services.
• Pharmaceutical/Life Science experience or experience selling to Pharmaceutical/Life Science companies.
• Educated to degree level or equivalent experience.
• Excellent presentation skills with the ability to confidently present a variety of products/services at the executive level.
• Strong written and verbal communication skills.
• Proven sales skills with documented evidence of regular sales target achievement/overachievement.
• Proficient in Outlook and MS Office.
• Experience working cross-functionally with support functions (Product, IT, Marketing).

Any experience with the following will be beneficial:

• Experience working in regulated markets desirable.
• CRM e.g Hubspot and/or customer support software.

ABOUT DATAPHARM

Datapharm is the leading medicines information provider in the UK. Our medicines information database, emc (electronic medicines compendium) is the UK's most comprehensive, trusted and accessible source of information on medicines. emc is used by the NHS daily, lists more than 10,000 medicines and attracts a growing audience of over 50 million visitors per year.

We partner with a wide range of professional and voluntary health organisations to improve health literacy and decision making about medicines for patients, carers, healthcare professionals and the pharmaceutical industry.

WHAT'S IN IT FOR YOU?

• 25 days holiday per annum plus bank holidays.
• Life insurance.
• Private medical and dental plan.
• Pension contribution of 10% (after 12 months)
• Ongoing training in software, including accreditations.
• Discounts on gym memberships and discounts with retailers.
• A fun, supportive and inclusive culture - the opportunity to work with, and learn from, some great people.
• Full onboarding and support to be successful in your role.

Our Mission

As a commercial entity, we devote ourselves to improving the accessibility, effectiveness and excellence of healthcare product information.

Our Values

• WeCarefor colleagues and customers by acting with integrity, responsibility, and mutual respect.
• WeCollaborateto ensure a shared commitment to goals which are based on customer impact and success.
• We have theCourageto create positive change, be open to new challenges and learn new skills.

Don't meet every single requirement?

At Datapharm we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with everything in the job description, we still encourage you to apply. You may be just the right candidate for this role or another within the company.