Hub Operations Manager

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ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world's leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, JustEat, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and so many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

Hub Operations Manager:

Are you a dynamic leader with a passion for sustainable transportation? Zoomo is seeking a results-driven Hub Manager to spearhead our operations in Bermondsey.

As Hub Manager, you'll play a pivotal role in driving our growth and ensuring customer satisfaction. You'll oversee all aspects of our Bermondsey hub, from B2C operations to B2B fleet management and community engagement.

Your Mission:

• Drive business growth: Develop and execute strategic plans to achieve ambitious revenue, profit, and market share goals.
• Lead with excellence: Oversee all hub operations, ensuring efficiency, profitability, and customer satisfaction.
• Build strong relationships: Foster partnerships with customers, local authorities, and industry stakeholders.
• Develop a winning team: Recruit, train, and inspire a high-performing team aligned with Zoomo's values.
• Ensure compliance: Adhere to company policies, procedures, and legal requirements.
• Deliver exceptional customer experiences: Create a positive and memorable experience for every customer.
• Represent Zoomo: Be a brand ambassador at industry events and conferences.

Requirements

• Proven leadership: 5+ years of successful fleet management experience, demonstrating a track record of achieving sales, profit, and P&L goals.

• Operational expertise: Experience managing large teams and complex operations in a fast-paced environment.
• Data-driven decision-making: Strong analytical skills and a focus on using data to drive business outcomes.
• Exceptional communication: Excellent interpersonal and communication skills to build relationships and inspire teams.
• Multitasking and prioritisation: Ability to manage multiple departments, stakeholders, and deadlines effectively.
• Technical proficiency: Advanced proficiency in Office Suite, FMS, and retail POS systems.
• Customer-centric mindset: A passion for creating exceptional customer experiences.
• Team leadership: A proven ability to build and motivate high-performing teams.
• Attention to detail: A keen eye for detail and a commitment to operational excellence.

Benefits

At Zoomo, you'll be a part of a dynamic team making a positive impact on the planet. Enjoy the benefits of working at the forefront of electric mobility, including:

• Competitive salary: £38,000 to £42,000 (depending on experience)
• Comprehensive benefits: Enjoy global and country-specific benefits packages tailored to your needs.
• Growth opportunities: Advance your career with ongoing training and development.
• Perks: Experience our products firsthand with a company e-bike, and take advantage of our annual learning and development allowance.
• Wellbeing: Prioritise your mental health with our dedicated support resources.
• Inclusive culture: Be part of a diverse and inclusive team from 45+ nationalities.