HR Shared Services Manager, UKI & Netherlands

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Job Description

Sherwin-Williams is seeking an experienced and motivated HR Shared Services Manager to lead the delivery of high-quality HR operational services across the UK & Ireland and the Netherlands. This is a fantastic opportunity to shape and elevate our HR service delivery model, drive continuous improvement, and lead a committed HRSS team during an exciting time of transformation.

In this key leadership position, you will oversee the full employee lifecycle HR administration, ensuring services are accurate, efficient, compliant, and delivered within SLAs. You'll partner closely with HRBPs, Centres of Excellence, and business leaders to deliver exceptional service while championing new digital ways of working.

You will also play a leading role in harmonising and administering Company pension and benefit schemes, supporting global reward initiatives, and acting as a key link between internal teams and external vendors. As our model evolves, you'll shape the transition toward a first-point-of-contact approach for employee queries.

Location: Sheffield, UK (Hybrid)

Responsibilities

• Lead and develop the HRSS team, ensuring timely and accurate delivery of employee lifecycle processes, HR system updates, and data for payroll.
• Deliver high-quality HR administrative services aligned with KPIs, SLAs, and customer service expectations.
• Guide employees and managers on HR policies and procedures; escalate complex queries as appropriate.
• Partner with HR stakeholders to drive adoption of a first-point-of-contact service model.
• Champion HRSS participation in business projects across the UKI & Netherlands, supporting scope expansion and service migration activities.
• Oversee the management, administration, and implementation of Company pension and benefit schemes in partnership with the Global Benefits CoE and external vendors.
• Ensure compliance with employment law, data protection regulations, and internal controls.
• Lead regular HR system audits, data cleansing, and improvements to maintain high data integrity.
• Drive continuous improvement, digitalisation, and process optimisation using LEAN methodologies.
• Manage HRSS SOPs, process documentation, and user guidance to ensure consistency and clarity.
• Build strong relationships with HR Directors, Country HR teams, and business leaders through regular service reviews and ongoing collaboration.
• Support employee engagement and wellbeing initiatives across the region.

Qualifications

Education & Experience

• Bachelor's degree or equivalent experience (HR, Payroll, or Business-related field preferred).
• 3+ years' experience in HR Shared Services or a similar operational HR environment.
• Experience managing pension & benefit scheme administration.
• People leadership experience, with ability to coach, support, and develop a team.
• Strong understanding of employment legislation affecting HR operations.
• Proven ability to handle confidential information and maintain high ethical standards.
• Experience working with KPIs, SLAs, and performance metrics.
• Ability to work in a fast-paced, constantly evolving environment.

Skills & Technical Requirements

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Project).
• Experience working with HR systems (e.g., Oracle, ServiceNow, OnBase, HR Cloud).
• Strong organisational, planning, and analytical skills.
• Ability to build strong relationships and influence stakeholders.
• Full professional proficiency in English; Dutch language skills are an advantage.
• Knowledge of continuous improvement methodologies (e.g., LEAN) is a plus.
• Willingness to travel to sites across the UKI and NL as required.

Our offer to you...

• Strong focus on work-life balance - hybrid working options
• Competitive compensation
• Cash plan medical
• Generous company contributed pension
• Salary extras and additional holiday days purchase
• Life insurance
• Share incentive plan
• Career growth in a global, innovative company
• Industry leadership in protective coatings
• Access to Sherwin Academy for continuous learning
• Inclusive wellbeing, mental health, and ID&E programmes
• Supportive environment for women and diversity in the workplace

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About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.