HR Shared Services Manager

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About the role

We're currently looking for a skilled and people-focused HR Shared Services Manager to lead our central HR advisory and administration team. In this pivotal role, you'll ensure the delivery of consistent, compliant, and high-quality support across Booker, helping to shape a seamless colleague experience and drive operational excellence.

This role offers hybrid working with 3 days in the office and 2 days from home.

Main Responsibilities

• Lead and empower the People Advisory and Admin team to deliver expert ER advice and accurate HR administration in line with company policy, employment law, and best practice.
• Partner with regional People teams and business leaders to support the full employee lifecycle, from recruitment to exit.
• Ensure timely and professional handling of pay changes, contracts, expenses, fuel cards, and invoices.
• Maintain accurate colleague records and correspondence, ensuring GDPR compliance across SAP and other systems.
• Drive consistency and risk mitigation in ER case management, supporting resolution and compliance.
• Coach and develop your team through regular feedback, 1:1s, performance reviews, and personal development plans.
• Lead team meetings, communicate business updates, and manage resource planning to meet service demands.
• Oversee compliance of standard letters, contracts, and templates, working closely with the Recruitment & Attraction team to support digital onboarding.
• Identify and implement process improvements, promoting collaboration and inclusion in decision-making.
• Monitor absence data and support consistent action across branches to reduce related costs.
• Manage key processes including leaver surveys, night worker health assessments, bereavement communications, and the confidential helpline (Protector Line).
• Provide MI reporting and insights to senior stakeholders across People, Operations, and Resourcing.
• Support employment tribunal preparation and DSAR/PI claims in collaboration with the Policy & Compliance Partner.
• Champion health & safety within the People department, ensuring training, assessments, and compliance checks are up to date.
• Live and lead by example-acting with integrity, promoting inclusion, and supporting Booker's mission to be a great place to work.

You will need

• A confident and empathetic leader with experience managing HR advisory and admin teams previously.
• Strong technical knowledge of employee relations, HR systems, and MI reporting.
• Proven ability to coach, develop, and inspire teams to deliver high performance.
• Excellent stakeholder management and communication skills.
• Commercially aware, with a pragmatic approach to problem-solving and decision-making.
• Experience in project management and cross-functional collaboration.
• Emotionally intelligent, inclusive, and committed to creating a positive colleague experience.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package