HR Shared Service Lead

HR Shared Service Lead - HR Process & Automation
6-Month FTC

Hybrid Role from our Wimbledon Office

Domestic & General is growing fast across 12 countries, protecting the appliances that keep households running and reducing waste by extending the life of everyday devices. As we scale, we're building a world-class, globally consistent HR service model-and we need a process-driven expert to help deliver this.

The Role

As our HR Shared Service Lead, you'll have the opportunity to help shape how we deliver HR services worldwide. You'll drive standardisation, automation, and continuous improvement-especially within Workday-and play a key role in transforming our HR operations into a unified, scalable global model.

You'll influence stakeholders, solve complex cases, and embed best-practice processes that elevate the employee experience and strengthen our HR Shared Services function.

What You'll Do

• Design, own, and optimise global/regional HR processes
• Partner with tech teams to deliver Workday enhancements and global HR projects
• Build knowledge resources, training, and capability-building materials
• Track performance metrics and lead continuous improvement initiatives
• Ensure compliance with global policies and legal requirements
• Drive adoption of standardised processes across regions
• Champion innovation and service excellence in HR operations
• Identify and implement automation opportunities
• Collaborate globally to align on best practices
• Mentor others and share expertise to build HR capability

About You

We'd love to hear from you if you bring:

• Experience in Global HR Shared Services, with a record of delivering process improvements
• Strong Workday expertise, including building or enhancing automations
• Excellent stakeholder management and influencing skills
• Confidence working autonomously in a fast-moving, evolving environment

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Life assurance - employer funded cover of 4x basic salary
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family

status.

Please note that we have a thorough referencing process, which includes criminal record, credit and reference checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.