HR & People Performance Manager
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Contact Us- Recruitment@hopehomecare.co.uk
To lead the delivery of high-quality HR operations across Hope Homecare, ensuring a proactive approach to staff performance, wellbeing, retention, and development. This role oversees all HR processes from appraisals and bonuses to wellbeing initiatives, with support from a part-time HR Assistant and the Citation HR platform for legal compliance and policy support.
Key Responsibilities
• • Lead and document all staff appraisals and supervisions, including follow-up actions.
• • Track development goals and ensure promised training or qualifications are actioned.
• • Own and maintain the bonus tracker; issue monthly letters and coordinate with payroll.
• • Oversee Divya (HR Admin), checking accuracy of files and onboarding documentation.
• • Process DBS checks and monitor renewals for all relevant staff.
• • Lead Employee of the Month programme, staff celebration calendar, and morale initiatives.
• • Organise and send birthday cards, new baby gifts, bereavement gifts, and sick leave support.
• • Plan and coordinate the Christmas party, Christmas cards, and staff gift organisation.
• • Manage internal HR communications - emails, WhatsApp updates, posted staff messages.
• • Conduct exit interviews, analyse trends, and produce monthly turnover reports.
• • Ensure annual salary uplift planning, letters, and payroll integration with Rudra.
• • Handle grievances, disciplinaries, maternity/paternity/bereavement leave requests.
• • Liaise with Citation HR for employment law and disciplinary procedures.
• • Promote and monitor usage of staff wellbeing services like BupaAssist.
• • Regularly audit staff files and HR records for CQC/Home Office/PAMMS readiness.
Key Relationships
- Divya (HR Assistant) - oversight and task delegation - Rudra (Accounts & Payroll) - coordination for pay-related actions - Marzana (Compliance Manager) - alignment of HR files with audit standards - Fabiola (In-house Trainer) - training requests and follow-ups - Saeran (Recruitment Officer) - recruitment process input - Aggie (Deputy Manager) - field team performance escalation
Requirements
• Minimum 3 years' HR experience (health and social care preferred)
• • Strong understanding of UK HR law and employee lifecycle
• • Excellent written communication and organisational skills
• • Experience handling staff issues including disciplinaries and grievances
• • Comfortable working independently with remote tools and systems
• • Ability to analyse staff trends and propose actionable improvements
• • Familiarity with Sage 50, Access People Planner, and HR portals is a plu
Benefits
ope Homecare is committed to staff development and retention. This role is critical to delivering a compliant, compassionate, and engaging experience for all our employees.