HR Operations Manager (14-month Secondment or Fixed Term Contract)

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About The Role

Reporting into the Chief People Officer and working closely with the HR team, internal stakeholders and external suppliers, you will be responsible for managing the HR Operations Team, and HR Service Centre function.

Providing a key role at the core of HR service delivery, you will provide leadership and guidance for the team of six, whilst delivering an effective and proactive service to the business with excellent customer service at its core.

You will be responsible for managing the employee lifecycle processes including payroll, benefits administration, the company bonus and salary review, budget management, supplier management (of our outsourced payroll provider) and HR compliance whilst continuously developing and improving the experience of our employees and managers.

As the business goes through a period of growth and transformation, you will be required to lead a full review of core processes, increasing efficiency and optimising digitisation. In addition, you will be responsible for leading a HRIS review, working in collaboration with core business functions to deliver enhancements in HR technology for use across the business. This is a significant project for the HR team in 2025.

About You

This role is perfect for someone who has significant generalist HR experience and team management skills. In addition, you will have strong current working knowledge of payroll, benefits and people processes, with the ability to drive continuous improvement.

To succeed in this role, you will be able to demonstrate commercial acumen and confidently align the HR service operation with strategic business need, ensuring a strong focus on BAU. You will naturally be able to balance the need for longer term planning with a keen attention to detail of BAU, guiding the broader HR team to ensure process alignment between the different teams across HR.

Experience in leading an HR Operations function through a period of change, achieving efficiencies and process improvements would be beneficial. Experience in leading on or implementing an HRIS development project is highly desirable.

You will be self-motivated, a strong communicator, and passionate about providing an excellent service to the business. You will coach and mentor the team to support their development whilst maintaining and improving the operational aspects of the function.

Minimum Criteria

• Several years' HR generalist experience, managing an HR Shared Services or People Operations function.
• Current experience of monthly payroll, pensions and benefits processing, with a strong HR compliance background in these areas, including pre-employment checking.
• Proven successful delivery of HR projects.
• Experience managing a cost centre or budget.
• Ability to thrive under pressure while maintaining strong organisation and time management to achieve key operational deadlines.
• Effective and confident communicator with ability to manage suppliers and internal business stakeholders.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.