HR Manager

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About Chemist4U

Chemist4U is one of the UK's largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers' doors.
Join us and be part of a company that's transforming healthcare and making a real difference every day.

Our purpose
Making medication and care faster, simpler and safer so people stay well for longer.

Our mission
Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values
• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

Reporting to: Head of HR
Job type: Permanent
Salary: Up to £55,000
Working Pattern & Hours: Monday-Friday, 37.5 hours per week
Location: This role is primarily office based, with the option to work from home one day per week based in our office in Lancashire, WN8.

Key Responsibilities

As HR Manager, you will lead all aspects of HR, acting as a trusted advisor to leaders while supporting managers and employees and driving engagement through compliant people processes. The key duties you will be responsible for are listed below:
• Identify opportunities to automate and streamline HR processes
• Provide clear, consistent HR guidance aligned with organisational goals
• Lead, coach, and develop the HR team
• Drive engagement initiatives and support culture-building activities
• Promote a positive, inclusive, and high-performance culture
• Deliver hands-on HR operations, including contracts, letters, systems updates, and documentation
• Lead and advise on ER cases including disciplinary, grievance, performance, and absence
• Coach managers to handle early-stage issues confidently and consistently
• Own HR policies, procedures, ensuring they are up to date, compliant, and embedded
• Maintain accurate HR records, reporting, and audit trails
• Oversee onboarding, offboarding, and contractual documentation
• Support Recruitment Manager with job design, interviews, and selection
• Monitor turnover, absence, and workforce trends to inform decision-making
• Support managers with performance management, probation reviews, and development plans
• Oversee training needs analysis and annual training plans
• Support the delivery of management development programmes
• Ensure compliance with mandatory training across the organisation
• Track and report on training effectiveness
• Manage the PeopleHR system for accuracy, workflows, and reporting
• Produce monthly HR dashboards (turnover, absence, ER activity).

About You

You'll be a highly organised and detail driven HR professional, with the confidence to make sound, risk aware decisions. Approachable and empathetic, you'll be a trusted partner to employees at all levels and a strong communicator who can influence senior stakeholders. Comfortable in a fast paced, regulated environment, you'll be hands on, proactive, and happy to get involved in day to day HR delivery.

Qualifications & Experience

As HR Manager at Chemist4U, you will lead and develop a team of three, so proven people management experience is essential. This role will suit a hands on HR leader who enjoys being visible across the business, supporting leaders and teams with practical and balanced advice. You'll be comfortable working at pace in a regulated environment, building trust, coaching managers, and helping to create a positive and inclusive employee experience. You'll also be confident managing complex ER cases end to end and hold CIPD Level 5+ (or equivalent experience), with excellent knowledge of UK employment law and ACAS guidance.

Company Benefits

Working with an NHS-focused organisation means doing work that truly matters, every day, you'll help make a real, positive impact on the lives of patients across the UK and Ireland. And that's just the start. We also offer:
• Discounted gym membership
• Funded training
• Enhanced Maternity & Paternity
• 33 days' annual leave, including Christmas Day, Boxing Day, and New Year's Day, with all other bank holidays flexible to take at your convenience
• Health & Wellbeing benefits
• Staff discount
• Sick Pay Scheme
• Blue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email [email protected]

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.
For more information about how we handle candidate data or to exercise your rights, please contact [email protected]