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HR Manager

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Job Description

Permanent Full-time

Location: Hybrid Flexible

Reports to: Head of People Services

Salary: £40,000 - £50,000

Line management responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

Our people are our most important asset and the HR team work tirelessly to ensure that TQUK is a brilliant workplace, ensuring we hire, retain, develop and recognise our talent appropriately. We are excited to offer an opportunity for a HR Manager to lead our existing team of three.

This is an excellent opportunity for someone who wants to join a vibrant team and lead on the delivery of key elements of the people strategy, ensuring the Company can achieve its strategic objectives. We're passionate about growth and improvement, which is why our key priority for the coming year is to develop our employee value proposition, and as HR manager you will be instrumental in achieving this. The role sits as part of the Management team and the job holder will play a pivotal role contributing to overall operational success of the team and wider Company.

The HR team consists of a Recruitment Coordinator, and two People Coordinators and as HR Manager you'll responsible for managing and developing this talented team of individuals. The Recruitment Coordinator focuses on finding the very best talent for our permanent vacancies and also supports the recruitment process for our large bank of external freelancers. Our People Coordinators are responsible for handling all day to day HR admin and processes and with your help, supporting with more complex HR tasks. You will be responsible for overseeing the successful delivery of recruitment and HR processes.

The role is essentially a full HR generalist position where you'll lead and inspire a talented team, while also taking charge of key high-level operational responsibilities. You'll have the chance to shape and influence the HR strategy, driving impactful change and contributing to the overall success of the company.

You'll ensure employees are equipped for success, treated fairly and consistently while following legal frameworks, as well as, work to foster a positive environment with strong employee relations and high satisfaction levels.

Key Responsibilities

Team Management

  • Line Management responsibility for the team including holding regular team meeting, completing 1 2 1's and setting meaningful objectives .
  • Development of the team through coaching, knowledge sharing and demonstration of what 'good looks like' in a high performing HR team.

Employee Life Cycle

  • Responsible for overseeing the recruitment of new employees ensuring that new vacancies are identified and recruited in a timely and cost-effective manner. Ensuring that all applicants have a good experience and impression of the Company regardless of whether they are successful in their application or otherwise.
  • Responsible for overseeing the onboarding process of new hires. Ensuring the process is fit for purpose and delivered in an effective and timely manner providing new hires with a fully engaged experience.

Policy & Compliance

  • Ensuring that all employee related policies and procedures are up to date, legally compliant, fit for purpose and communicated to employees.
  • Responsible for ensuring that offer letters and employment contracts are up to date and in line with other associated policies.

Reward

  • Developing and managing the employee reward strategy. Including managing the annual salary review process ensuring that salaries and benefits are fair and competitive. Completion of regular salary benchmarking within the industry.
  • Regularly review employee benefits and look for new additional benefits that can be offered.
  • Support with the ongoing development of the staff recognition strategy
  • Ensure employees are informed of changes to employee benefits such as the pension scheme etc.

Performance Development

  • Responsible for the ongoing development and management of the Company Performance Development process. Ensuring this is effective, fit for purpose and fully integrated with the PeopleHR system.
  • Assist managers in dealing with instances of poor performance, including attending improvement meetings, agreeing Performance Improvement Plan's, coaching staff and managers to improve performance.

Employee Engagement

  • Regularly seek the views of employees both informally and through formal systems such as our annual employee engagement survey Gallup. Communicate feedback to the full management team and employees aiming to increase employee satisfaction rates.
  • Support managers with the introduction of initiatives that have the aim of developing and increasing employee engagement.

Employee Relations

  • Working with staff and managers to ensure good employee relations and where appropriate dealing with straightforward and complex employee relations issues arising through either the grievance or disciplinary procedure.
  • Monitoring sickness absence, supporting manager with return-to-work interviews and dealing with any unsatisfactory sickness patterns in line with the Company absence procedure.
  • Encourage good employee relations through the use of Company behaviours ensuring all staff are regularly encouraged to think about demonstrating good behaviours in line with these.

Learning and Development

  • Supporting our Learning and Development strategy which is to 'create a culture of learning and development of all employees' that supports the needs of the business.
  • Working with managers to ensure that all employees are equipped with the necessary skills to do their job well. Ensuring that Learning and Development opportunities are available to all employees and encouraging a Learning culture.
  • Developing and delivering HR related training to upskill managers, employees and HR team.

HR Reporting

  • Report monthly on key HR data including sickness rates, attrition, holidays etc.
  • Monitor trends identified as part of HR data reporting and propose action as required.
  • Identify, report and mitigate risks associated with HR activities.

Other Responsibilities

  • Brief Head of People Services, and the full management team on HR related issues.
  • Ensure all aspects of GDPR are adhered to in relation to the processing of employee data.
  • Support with group level and local Health & Safety compliance such as First Aiders and Fire Safety.
  • Manage resources and work with other managers to ensure needs and objectives of business are met.
  • Report to Head of People Services compliance, risk and operational issues across area of responsibility.
  • Maintain an understanding of TQUK's strategy and contribute to its implementation, identifying implications for own department.
  • Work with Managers to ensure department's views, needs and resources and risks are properly represented at senior level.
  • Make authoritative, consistent, and consequential decisions relating to areas of responsibility.
  • Drive a commitment culture, modelling, enforcing and recognising key non-negotiable behaviours in self and others.
  • Understand the financial position of own area, the organisation and the wider economy and recognise impacts of this when delivering HR services.
  • Understand the regulatory position of the organisation and frame all decisions in own area of responsibility within scope of regulatory requirements.
  • Take responsibility for compliance of own departments, reporting, escalating, monitoring and resolving issues and improvements as required.
  • Champion principles of equality and diversity in all activities.

Key Requirements

  • Proven experience of working in a similar role for a significant period.
  • Experience working for a SME would be beneficial.
  • Experience of working as a HR generalist is essential.
  • CIPD Qualified Level 5 minimum, level 7 preferred or apprenticeship alternative.
  • A good understanding of current employment law is essential but with a pragmatic approach to solving everyday work problems.
  • Ability to work in a busy fast paced environment with good organisation and prioritising skills.
  • Experience of working in a regulated industry is not essential but would be beneficial.
  • Experience working in a fast-paced multi-faceted HR Generalist role
  • Excellent IT skills proficient in Microsoft office package
  • Experience using a HRIS, ideally PeopleHR.
  • Excellent written and verbal communication and interpersonal skills
  • Exceptional organisation and prioritisation skills
  • Experience and ability to enable high levels of trust when dealing with difficult situations and confidential and sensitive information.

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team:

  • Here are just a few of the essential softer skills you will need to successfully join our team:
  • Good problem-solving skills are essential, as is the ability to think outside of the box.
  • Flexibility: no two days will look the same and you must be comfortable working on multiple things at once, moving between priorities as required.
  • Good relationship building skills.
  • Ability to influence.
  • Diplomatic, sensible, practical and empathic
  • Enjoy working in a fast-paced environment.
  • Good attention to detail
  • Supportive, we value looking after each other.
  • Sense of humour: we try and have fun in everything that we do so being able to laugh is a must!

Key Benefits

  • Training, Qualifications & Apprenticeships. It's what we do!
  • 25 days annual leave plus 8 days Bank Holiday (33 in total).
  • Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
  • An extra day off to celebrate your birthday.
  • Annual Loyalty Bonus.
  • Annual salary review.
  • Bupa healthcare benefits.
  • Employee Assistance Programme (EAP).
  • NEST pension.
  • Cycle-to-work scheme.
  • A positive and supportive working environment.
  • Comprehensive onboarding.
  • A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

HR Manager

Training Qualifications UK
Sale, UK
Full-Time

Published on 14/02/2025

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