HR Advisory Manager, HR Advisory Service

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Job description

Connect to your Industry

Are you an experienced operational Employee Relations Manager with experience in leading a team? Are you passionate about driving continuous improvement to streamline processes? Do you have a passion for delivering a high-quality service and an exceptional customer experience? Do you thrive working in a fast-paced environment? If so, this could be the role for you.

We are seeking a highly motivated and experienced HR Advisory Manager to join our dynamic team. The HR Advisory Team provide a Tier 2 level advisory support to employees and the business on a wide range of employee relations matters such as performance management, informal grievances and conduct matters. The team works closely with a wide range SME colleagues from the internal HR community to deliver a coordinated service to the business

You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The role encompasses a variety of responsibilities including:

Subject Matter Expertise & Case Management:

• Serve as a trusted advisor to HR, business stakeholders, and employees on all aspects of employee relations and case management.
• Oversee the application of best-practice case management techniques, ensuring high-quality service delivery.
• Manage highly complex and sensitive cases through to resolution when required.

Team Leadership & Development:

• Lead, manage, and mentor a team of HR Advisors (up to 10), providing guidance, support, and escalation point for case-related matters.
• Drive team performance, ensuring effective resource allocation, adherence to service level expectations, and continuous improvement initiatives.
• Actively participate in recruitment, onboarding, and ongoing training and development of team members.
• Review the team Service Level Expectations (SLE). Measure achievement against SLEs and implement improvement activities where necessary

Continuous Improvement & Process Optimisation:

• Foster a culture of continuous improvement, identifying opportunities to streamline processes, enhance efficiency, and leverage technology (e.g., ServiceNow).
• Lead and participate in process improvement initiatives, ensuring accurate and timely record-keeping of all ER matters.
• Ensure the effective root cause analysis of case-related complaints and develop lessons learnt with Assistant Managers & Advisors

Strategic Partnership & Collaboration:

• Partner closely with the Head of HR Advisory to provide strategic input, recommendations, and direction for the team and function.
• Collaborate effectively with HR colleagues, People Leaders, and business stakeholders to provide seamless support and drive positive ER outcomes.

Connect to your skills and professional experience

• Possesses a comprehensive knowledge and practical application of UK Employment Legislation. Experience providing counsel and support to business on policy interpretation, risk mitigation, and legal compliance.
• Proven ability to manage complex Employee Relations cases from initiation to resolution, including performance, conduct, and dismissal.
• Experience in leading and managing a geographically dispersed HR team, with the skill to foster collaboration, and drive results.
• Able to demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate.
• Demonstrates strong initiative, identifies improvement opportunities, and applies a lessons-learned approach to case management.
• Exceptional written and verbal communication skills, adept at building relationships, influencing senior stakeholders, and instilling confidence.
• Actively seeks to streamline processes, enhance efficiency, and support change initiatives within HR and the wider organisation.
• Strong analytical skills, with commitment to data integrity, and proficiency in HR systems (ideally SAP and ServiceNow) and Microsoft Office suite.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

Alex - "I have recently joined the team and it has been a great experience. The team is welcoming, friendly and always willing to help each other. I really enjoy the variety of case work and that every day is different."

Our hybrid working policy

You'll be based in Birmingham, Cardiff, Milton Keynes with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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