Housing Services Manager

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We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in....

The Housing Services Department at Hestia is a team who are dedicated in supporting service users with complex needs within Hestia's accommodation services. Each Housing officer has a small patch of 50-140 units within a defined geographical area. This manageable patch size allows us to deliver personalised support and effectively meeting the needs of our service users.

A day in this role looks like....

As a Housing Services Manager at Hestia, you will play a crucial role in our Housing Services . Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To support the Head of Housing Services county court possession and small claims actions.
• Write county court witness statements and other court required administration.
• Communicate with the project-based staff about any Housing benefit, ASB/Tenancy breaches or service user payment discrepancies.
• Review and manage the rent data systems to ensure that service users rent/charges collection is received and allocated correctly.
• Carry out meeting with project managers reviewing rent accounts/revenue benefit/Tenancy /licence breach maters.
• Under the direction of the Head of Housing Services, liaise with partner Registered Providers, ensuring adherence to Management Agreements.
• Management of service users' agreement breaches.
• Working with the Rents team to ensure new service users have their rent accounts established.
• Work with local authorities to ensure all Housing Benefit payments are received and submit any appeals and complaints.
• Undertaking any necessary legal action, including leading on the pre action protocol.
• Providing weekly/monthly/quarterly performance reports.
• Working in partnership with support workers, Local Authorities and Housing Management Officers.
• Develop supportive and positive relationships with service users and colleagues.
• Line manage staff whilst ensuring they are trained, supported, and developed.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• An in-depth understanding of all aspects of housing management.
• Line management responsibilities for Housing Management Officers.
• DWP, revenue and benefits legislation knowledge.
• Rent collection and arrears recovery management, plus an understanding of the pre action protocol.
• A basic understanding of the housing act.
• An understanding of action to take for ASB/Housing Management tenancy/licence breaches.
• Computer literate with the ability to use electronic IT recording systems to accurately record data.
• A basic understanding of the practice directions 55.
• Service Charge/rent income management.
• A strong sense of accountability.
• A high standard of written and spoken English.
• An ability to lone work and self-manage.
• Numerate with the ability to analyse and present financial data to a range of audiences.
• Strong IT skills / Excel / Outlook / Word.
• Ability to achieve objective through working in partnership with internal and external stakeholders.
• Able to work sensitively with service users.
• Knowledge and understanding of mental health, issues faced by domestic abuse, drug and alcohol dependency and young person's support.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Documents

• Housing Services Manager - Housing Services - London.pdf (190.94 KB)