Housing Allocation and Voids Service Manager

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Job Description

Salary: £52,282
Grade: Level 5 Zone 1
Location: 5 Pancras Square N1C 4AG
Contract Type: Permanent
Hours: Full Time
Closing Date : Thursday 14th November 2024 at 23:59

** Applications for this role need to be sent to Osborne Thomas, please see details below to apply. Do not click the 'apply' button as those application will not be considered. **

About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

What You'll Be Doing
We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them and we are looking for a Housing Allocations & Voids Service Manager who's dynamic and proactive to help deliver this ambition.

You will lead the housing allocation transformational programme, redesigning the allocations and voids service for more efficient, resident-centred operations. The Service Manager ensures the delivery of first class lettings, allocations, and void management while meeting organisational goals and statutory obligations. You'll develop and manage policies, improve processes using business intelligence, and set performance targets. The role also ensures fair allocation of council housing and provides advice on housing demand in line with the Council's housing schemes and quotas.

All About You
We're looking for someone who can bring Camden's ambition of being the best place to live and work alive with their enthusiasm and passion for housing equality. You will believe that everyone deserves a safe, warm home and a sense of belonging in Camden's community.

You'll bring with you solid experience of managing people and services in a busy, target focussed housing environment. It's essential that you have an understanding Housing Act 1996 Parts VI and VII along with the ability to draw upon relevant housing caselaw, as well as an understanding of the Council's Housing Allocations Scheme and ability to mitigate challenges to the scheme.

You will be proactive, addressing problems and creating change early, rather than reacting to it. You ensure services are accessible, transparent, and tailored to residents' diverse needs, going the extra mile to help or find support. With a caring approach, you listen and prioritise residents' concerns, finding fulfilment when they do.

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

How To Apply

To view the Job Profile, please click HERE or copy and paste the below URL into your browser:

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10714622/file/document...

To apply you will need, your full contact details, as well as the following documents:

• CV, this should be no more than 2 pages of A4
• Supporting statement, this should be no more than 2 pages of A4
• Why this role? This accompanying paragraph should be no more than 150 words and will be reviewed by the hiring manager separately alongside your application.

Please reach out to our retained consultants at Osborne Thomas for further details of how to submit your application:

Email: Camden@osbornethomas.org

What We Offer
At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,