Housekeeping Manager

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You'll be responsible for managing the Housekeeping operation and team members. The Head Housekeeper is also responsible for maintaining quality control and utilising the proper equipment and supplies for the efficient and economical operation of the department. Most importantly you will be positive and a team player through-out.. At Focus Hotels Management, we look for people who are energetic and approachable with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

Who are we

Albrighton Hall Hotel & Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar. A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.

Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

• Manage the day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback through Check-In's to improve team member performance.
• Manage the quality of Housekeeping and Laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, reception, etc. are clean and in good repair to meet guest satisfaction.
• Plan accurate rotas, monitor and control payroll costs and budgets to achieve planned business performance via our online systems.
• Assist in the recruitment, induction and on boarding of new team members, ensure all compliance training is complete.
• Report any faults or defects as you see them to the Maintenance Team and General Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist the Housekeeping Team during high volume periods.
• May be responsible for the security of lost and found items throughout the hotel.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• To show willingness to take on additional responsibilities when necessary, may also serve as Duty Manager.

Benefits

Enjoy various company's benefits including, meals on duty, full leisure club access, share of tips & gratuities, bonus breaks, loyalty schemes and reward programs both national and international!