Housekeeping Manager

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An exciting opportunity has arisen for an experienced, full time, highly motivated Housekeeping Manager to manage, direct and oversee the day-to-day operation of housekeeping department within an evolving hotel group based in Tunbridge Wells.

Key Responsibilities:

• Manage the daily activities of the Housekeeping department to include appropriate
• cleaning of all bedrooms, bars, washrooms, restaurants, and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest
• satisfaction.
• Daily supervision of the housekeeping staff.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct pre-event inspections of all rooms
• Recruit, schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of safety standards within a Housekeeping department.
• Determine and maintain the department work schedule used to notify staff of
• upcoming events and ensure proper preparation and staffing for each event preparing the weekly rota to ensure business needs are met
• Ensure the proper maintenance of all equipment; making arrangements for repair
• and/or replacement of used and damaged equipment.
• To review the performance of team members where this forms part of your responsibility.

This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

Key Skills and Knowledge:

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of rooms management systems.
• Advanced knowledge of Housekeeping process and procedures.
• Proven experience supervising housekeeping departments of 8+ employees.
• Ability to maintain a budget
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clients.
• Self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets & databases).
• Demonstrated sound organizational, coordinating and personal interface skills.
• Excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working evenings, weekends, and holidays.

• A minimum of 4 years' experience in all aspects of Housekeeping in a multi-use facility required, with at least 2 years of supervisory experience.

Please note that this role requires a full and valid UK driving licence, as driving is a necessity due to the hotel location.