Housekeeping Manager

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room2 is the world's first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us.

Find out more about what it's like working with us here: https://room2.com/careers/

What's in it for you:

We're a team of people-people, creating an environment where our guests and team always feel comfortable and able to be themselves. You'll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our Housekeeping Manager:

• Hiring, day-to-day management, training and development of the housekeeping team
• Daily inspections to ensure spotless standards and delivery of a perfect first impression every time
• Coordinate availability of apartments with all teams and accurately update apartment status through Mews
• Oversee room2 inventory by performing stock checks, purchasing and cost control for linen, rooms and guest
• rooms supplies
• Comply with all relevant health and safety legislation
• Deliver personal and memorable guest service when interacting with guests
• Helping as a housekeeper resource when required

What we're looking for:

• Housekeeping management experience in a hotel or an apart-hotel
• Excellent knowledge and understanding of housekeeping procedures
• Kind and compassionate leadership skills with a tenacity for driving performance
• Experience in motivating, leading and developing a team
• Cool, calm & collected communications skills
• Eye for pedantic detail
• A positive, teamwork focused attitude
• Timekeeping & time management skills that are on point
• IT skills for relevant property management softwares & Google Workspace

Where & When

You'll work 40 hours per week at room2 Southampton however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.