Housekeeping Assistant

About the role

At a glance:

Hours of Work - 25 hours per week, 5 hours per day. Various shifts: earliest start 6am and latest finish 8pm.

Location - Odney Club, Cookham (Berkshire)

Contract type - This role is Permanent

Pay rate - £11.55

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.  

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the

marketplace.   

What you’ll be doing:

To work as part of a busy team to deliver a first rate guest experience through the focus on the cleanliness and maintenance of standards throughout the hotel.

Key Responsibilities
- Cleaning and maintaining guest rooms, bathrooms and public areas of the hotel.
- Maintaining strict health and safety standards.
- Supporting the implementation of changes to ensure continuous innovations and improvements are made within the team.
- Supporting other areas of the hotel operation when needed.
- Safe use of housekeeping tools and chemicals including; vacuum cleaners, mops and cleaning materials.
- Although task focused, our Housekeeping Assistants also need to demonstrate excellent customer service skills throughout their day. Ensuring every interaction our guests have are positive ones which will see them return time and time again.

Essential skills/experience you'll need
- Self-motivated a ready to work alone when needed.
- Have a great attention to detail and take pride in your work.
- Able to work under time pressure.
- Good computer literacy skills.

Desirable skills/experience you may have
- Experience in a hotel/hospitality environment is welcomed but not essential. We'll give you the training you need to perform at your best, everyday.

Please see job outline PDF attachment for more details

External applicants - please view the attached job outline 

Internal applicants - please view the job outline HERE:

About Odney Club:

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. 

The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. 

Benefits of the Partnership and the role:

• Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).

• Free meals whilst on duty, for Live Out roles.

• Free meals for Live In roles

• You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us here

Next Steps:

• The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

• Please note that should we receive a high volume of applicants we reserve the right to close the role early

Please consider the following when making your application:

-This role is subject to the following pre-employment screening: 2 year reference check.

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Print off the job description now if you require it. - Ensure you have an up-to-date CV.

For internal use only: #LI-JLPGR #LI-HEADOFFICE

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.