House Manager

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Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

Job overview

Have 24-hour managerial accountability for the delivery of mental health care and support to
residents at the Crisis and Prevention House (CPH).
• Ensure that the house environment is maintained to a high standard Assume line
management and budgetary responsibility for CPH team.
• Be responsible for effective clinical and managerial communication systems to, from and
within the house.
• Provide leadership to ensure a high standard of care.
• Ensure an explicit and consistent co-produced approach is used to inform and support how
the CPH engages with people using the CPH.
• Work closely and alongside urgent care and community services to ensure best use of
resources and management of the beds at the house.
• Support the development of the CPH to be prevention orientated, recovery focused, and
wellbeing informed in terms of staff roles, house function and service delivery.
• Support the integration of the CPH with community and third sector organisations/resource.

Main duties of the job

Provide clear managerial leadership to the guests and staff of the house, managing the daily
affairs of the house to improve standards of care to residents.
• Lead in the recruitment, selection and retention of staff in the area.
• Co-ordinate bed management for the house, ensuring good planning arrangements for
admission and discharge of guests.
• Ensure the house is adequately and safely staffed from within the agreed establishment by
adopting a flexible approach to duty patterns.
• Ensure the efficient use of staff resources to meet identified needs and manage this within
agreed annual budget. Participate in budget setting with Service Manager.
• Ensure a safe and therapeutic environment, making efforts to reduce the numbers of Guests
Safety Incidents.
• In the event of Guests Safety Incidents, ensure they are dealt with swiftly and in line with
policy. Organise support to guests following incidents and debriefing of staff. Draw out
learning points and areas for practice development.
• Investigate complaints, accidents, and Guests Safety Incidents in accordance with agreed
procedure and prepare reports.
• Ensure effective communication is established within the house and external departments.
e.g., regular staff meetings, attendance at House Manager's Meetings and CMHT meetings.
• Develop working practices between house staff and community teams to ensure joint working
across services in the delivery of care to guests.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

Ensure systems are in place for the safekeeping of guests' property and valuables in
accordance with the Trust's guests' property procedure.
• Actively participate in conjunction with other disciplines, in the formulation and
implementation of house and unit policies as required.
• Ensure effective implementation, monitoring and audit of all local and Trustwide policies e.g.
complaints, disciplinary procedures, sickness/absence, Health & Safety and risk
management.
• Aim to establish local resolution of all complaints, giving time to guests, relatives and others
to express their concerns and working with staff team to improve services to residents.
• Provide support and advice to statutory and voluntary agencies in the community.
• Liaise with the CRHTT Manager/Consultant regularly to ensure a seamless service.
• Work in accordance with the Health and Safety at Work Act and the Trust's policies.
• Provide monthly reports to the Service Director/Service Managers e.g. activity levels, bed
occupancy, manpower and expenditure, staffing issues and any other information that is
required.
• Contribute towards the business plan for the service.
• Counsel advises and initiate action where necessary in all matters related to staff wellbeing.

Person specification

Education

Essential criteria

• NVQ 5 (leadership & management) or be willing to undertake

Skills

Essential criteria

• Demonstrable experience utilising a variety of tools in assessing / planning care needs and determining risk

Desirable criteria

• Demonstrate managerial experience and leading others in a mental health setting
• Experience working in a crisis house

Experience

Essential criteria

• Significant experience working with women who have mental health problems in a community, residential or inpatient setting

Desirable criteria

• Demonstrable experience utilising a variety of tools in assessing / planning care needs and determining risk

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.

Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.

Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.

Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.

All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed.

Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 592.3KB)
• Person Specification (PDF, 592.3KB)
• NLFT Functional Requirement (PDF, 536.5KB)