Hotel Sales Manager

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Company Description

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world's biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

'The Best Times Are Here, The Best People Are Here' at Coventry Building Society Arena.

Job Description

Roles and Responsibilities:

OVERVIEW

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the yield management development of corporate sales and overseeing group business strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:

Hotel Sales

• Analysis local market trends and competitor activity to identify business leads.

• Develop customer accounts and travel within the local area to drive business into hotel to increase market/customer share in all revenue streams.

• Negotiate room rates/packages with corporate clients.

• Develop and implement creative local marketing channels, including social media channels.

• Prepare company contracts for the hotel in accordance with current business and pricing conditions.

• Work within current business strategies and recognising potential opportunities.

• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.

• Attend Sales events, as required.

• Produce accurate and timely reports that meet the needs of the General Manager to include the reporting of appointments, calls made and business leads.

• Answer customer queries in a prompt and professional manner.

Qualifications

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills.

• Commitment to delivering a high level of customer service.

• Excellent grooming standards.

• Flexibility to respond to a range of different work situations.

• Ability to work under pressure and under own initiative.

• Experience in a sales role with a proven track record to close a sale.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Strong background in rooms sector dealing with groups and rate strategy.

• Experience of Hilton background will be advantage.

• Passion for sales and for achieving targets and objectives

• Degree-level qualification in a relevant field

Additional Information

Benefits:

• 35 average hours per week, 1 hour unpaid lunch break.
• Working Monday to Friday but flexible to cover weekend shifts if required by the business.
• Free parking
• Subsidised canteen.