Hotel Operations Manager

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Hours: 40 hours across 5 days per week

Salary: £50,000 per annum

Atlas Hotels is hiring a Hotel Operations Manager right now at the Holiday Inn Express - London Wandsworth

Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Operations Managers (HOMs) are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great HOMs focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a 'thank you' for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto enrolment pension scheme through The Peoples Pension
• Friends and family hotel discounts
• Free parking (Subject to hotels with car parking facilities)
• Performance related bonus of up to 20%

So what does a Hotel Operations Manager do?

Your Team:

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
• Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

Your Guests and Your Hotel:

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
• An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Cluster Operations Manager and Central Support)
• Responsible for ensuring the hotel passes all evaluations an audits with flying colours

What Experience do I need?

• Experience leading a team to success in a fast paced customer facing service environment
• Experience managing costs within your control for your property, in line with personal objectives and KPI's
• Experience of working in an environment with clear frameworks and standard operating procedures
• Leading an operational team with various skills and specialisms
• Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required

What Skills do I need?

• Leadership skills
• Engaging style, able to motivate others towards a shared goal
• Employee engagement skills; understanding of motivational and engagement practises
• Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
• Communicative, able to communicate effectively at all levels
• Organised and systematic
• Excellent customer service skills
• Drive Continuous Improvement in self and others

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not? Click 'apply' now to become our Hotel Operations Manager and enter into a World of Opportunity!

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