Hotel Manager

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About Us

We are looking to appoint an Hotel Manager to join us immediately for the opening of The Bindery, our new flagship CODE hotel launching in Q1 2027.

While The Bindery is currently under construction, this role will begin straight away with a comprehensive training and onboarding period at our established Edinburgh site, CODE The Court, working closely with our existing General Manager. This will ensure you are fully embedded in the CODE way of operating and well prepared to step into a senior leadership role for the new opening.

Located in the heart of Edinburgh's New Town, The Bindery will span approximately 24,000 sq ft. The ground floor will be a vibrant, public-facing destination with a strong focus on food & beverage, events, and social spaces, alongside high-quality accommodation above.

Construction commenced in October 2025, with opening planned for Q1 2027.

CODE creates design-led hospitality spaces that blend comfort, character, and community. Our Royal Mile property opened in 2019 and has since grown into a 200+ bed destination with standout social areas in a historic setting. Our original Rose Street site has consistently ranked among Edinburgh's top-rated accommodations for over seven years.

The Bindery represents a major next step for CODE-larger in scale, broader in offer, and more hospitality-led than anything we've delivered to date.

The Role

This is a hands-on senior management role supporting the General Manager in both current operations and pre-opening preparation.

During your initial period, you'll be based at CODE The Court, gaining in-depth exposure to:

• CODE's operational standards and systems
• Team leadership and culture
• Guest experience delivery
• Food & beverage operations
• Building and facilities management

As we move closer to opening The Bindery, your focus will increasingly shift to pre-opening activity, team setup, and operational readiness.

Post-opening, you'll be deeply involved in the day-to-day running of The Bindery, working across food & beverage, events, guest services, housekeeping, and building operations, and stepping in as the operational lead when the General Manager is away.

Key Responsibilities

Operational Leadership

• Support the GM in the day-to-day running of the hostel, ensuring high standards across guest services, housekeeping, and maintenance.
• Lead shifts across reception, bar, kitchen, and housekeeping when needed.
• Act as the Duty Manager, handling escalations and making key decisions in the GM's absence.

Food & Beverage

• Oversee the hostel's café and bar operations, including coffee, drinks, and food service.
• Train and support staff in barista, bar, and food service skills.
• Maintain stock control, ordering, and supplier management.
• Drive revenue through upselling, promotions, and events.

Guest Experience

• Ensure every guest receives a warm welcome and excellent service throughout their stay.
• Manage check-ins, check-outs, bookings, and guest enquiries both in person and online.
• Handle guest feedback, complaints, and reviews with professionalism.
• Organise and oversee guest events to enhance the hostel's social atmosphere.

Team Leadership

• Assist with recruitment, training, scheduling, and supervision of the hostel team.
• Motivate and support staff, fostering a positive and collaborative work culture.
• Lead by example across all areas of the business.

Business Support & Growth

• Monitor budgets, costs, and performance, helping to identify opportunities to grow revenue and improve efficiency.
• Ensure compliance with Health & Safety and licensing regulations.
• Report to and work closely with the GM to achieve business targets and prepare for expansion.

About You

We are looking for someone who is:

• Experienced in hospitality, ideally with strong Food & Beverage and customer service skills.
• Confident in handling Health & Safety, compliance, and operational procedures.
• A natural leader who can motivate a team and step up to run the hostel when required.
• Flexible and happy to work across reception, bar, kitchen, and housekeeping when needed.
• Organised, reliable, and proactive with a problem-solving mindset.
• Passionate about delivering a fantastic guest experience and maintaining high standards.

Benefits & Perks

Grow With Us - Development That Makes a Difference

• Personal Development Plans
  Every team member gets access to a tailored development plan designed to help you achieve your goals-whether you want to climb the ladder, pivot into a new role, or sharpen your skills.

• Growth Mindset Culture
  We embrace curiosity and continuous learning. You'll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They're stepping stones to success.

• Career Progression Opportunities
  From internal promotions to cross-functional moves, we're all about unlocking your potential. Many of our leaders started on the front line-and we'll support you in doing the same.

• Learning & Training Access
  We offer on-the-job training, leadership coaching, and access to external learning opportunities, so you're always one step ahead.
• Be Recognised
  We celebrate success-loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a fully-paid trip to explore another city.
• Free Getaways
  Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you plus one lucky guest.
• Family & Friends Love
  Your loved ones deserve the CODE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.
• Birthday Surprises
  Celebrate your big day with a birthday voucher as a thank-you from us to you.
• Explore More for Less
  Enjoy discounted local tours and free entry to our Lost Close Tour. Friends and family? 30% off, too!
• Perks on Shift
  Get a free hot drink every shift, plus 25% off all food and drinks.
• Team Time
  From social events to team-building activities, we're all about good vibes and great company.
• Give Back
  Take a paid volunteering day each year to support causes that matter to you.