Hot Tub Manager

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Job title: Hot Tub Manager

Location: Green Hill Farm Holiday Village

Pay: c. £24,497.20 to 26,262.60 per annum pro-rated (Full time Equivalent £28,000 to £30,000 pa)

Hours: Average of 35 hours per week over 52 weeks (peak season up to 40 hours, this will then reduce in the off season)

Shifts: Between 8:00am to 6:00pm. Flexibility on working hours will be required.

Days: Must be available to work Mondays and Fridays. Two days off per week in peak season.

Contract: Permanent-Annualised.

Live In: Not available with this role

Do you have a passion for creating fun, memorable experiences and leading a friendly team? Join our team at Green Hill Farm Holiday Village, our beautiful location in the heart of the New Forest. The Hot Tub Manager will oversee the day-to-day operation of a small team that will service, clean and maintain a fleet of holidaymaker & private hot tubs.

This role is perfect if you are looking for a role that still pays you consistently 12 months of the year, but you are required to work fewer hours over the quieter winter months and more during the peak summer months.

Benefits of being part of Lovat Parks

• Annualised Contract - as we are a mainly seasonal business you can expect to have most of the winter off or on significantly reduced hours with round the year pay
• Holiday discounts - 50% off holidays for team members and 20% off for family and friends
• Competitive pay - we are proud to be an accredited member of the Living Wage Foundation
• Birthday leave - enjoy your birthday off to celebrate and relax
• Paid volunteering leave - take paid leave to participate in volunteering activities, allowing you to give back to the community
• Mental health support - access to mental health first aiders and resources to ensure you have the support you need
• Employee Assistance Programme - access to a range of advice across all areas of life, and exclusive retail discounts
• Death in Service

Anyone who joins our team is part of a story that's still being written and can play their part in something special.

What will you do?

• Recruit, coach & manage a team to deliver first class guest standards.
• Manage daily operations, including the organisation and co-ordination of the cleaning and testing activities for the hot tub team, ensuring all tasks are completed to the highest standards
• Liaise with the General Manager to ensure financial cost targets are met.
• Train and review team performance regularly.
• Ensure that we follow company policies and S.O.P.S in line with H&S legislation.
• Oversee the maintenance and operation of hot tubs, ensuring they are clean, safe, and ready for guest use.
• Ensure that hot tub operations are conducted safely and in accordance with health and safety regulations
• Handle guest enquiries and resolve issues promptly and professionally to enhance the overall guest experience
• Collaborate with the whole park team to ensure a seamless guest experience
• Attend relevant courses that relate to the role

What are we looking for?

We are looking for someone who will take pride in their work and loves interacting with customers. Previous leadership experience is required to look after a team of up to 6 people, and knowledge of health and safety hot tub legislation would be advantageous.

The role will involve periods of standing/physical activity and working unsupervised.

A training course in Hot Tub Management & Maintenance will be provided.

Should you have any questions about annualised contracts please contact us directly.

About us

Lovat Parks, established in 2017, is the UK's first B Corp certified holiday park group, dedicated to sustainable and responsible tourism.

Our core values are:

• We care: We create a culture of warmth and welcome, where everyone has a voice.

• We commit to great quality and service: Our guests and owners expect the best, and our team members are proud to deliver it. We set out to do things differently.

• We create a better tomorrow: We believe in business as a force for good; we respect the environment and protect the future through our actions and decisions.

• We build lasting relationships: We value our communities, holidaymakers, owners, team, and neighbours. We encourage and listen to their feedback.

Our parks are designed to help guests connect with nature, offering unique experiences tailored to their individual natural settings.

We are committed to looking after people and the planet, creating special places that foster connections with people and the environment.

Our Commitment to Equality & Diversity

The company is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of protected characteristics as defined by the Equality Act 2010.

We aim to ensure that our employees achieve their full potential, and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.