Hospitality Manager- Leicester Tigers

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Job Introduction

Hospitality Manager- Leicester Tigers, Leicester| Full-Time / Permanent

£35k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

ROLE PURPOSE:

The overall purpose of a hospitality manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. Responsible for overseeing the various aspects of hospitality, the manager plays a pivotal role in coordinating and optimising services to meet and exceed guest expectations. This includes managing the catering and dining services, ensuring high-quality food and beverage offerings, and maintaining the overall ambiance of hospitality areas. The manager collaborates with diverse teams such as catering staff, event planners, and facility personnel to guarantee that all aspects of hospitality align with Levy standards and the specific requirements of each event. Additionally, they focus on customer satisfaction, addressing any concerns promptly, and continuously seeking ways to enhance the overall guest experience. A hospitality manager acts as a crucial link between the venue and its patrons, contributing significantly to the positive reputation and success of the events hosted at this prominent venue.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Hospitality Manager- The role

Event Planning and Coordination:

• Collaborate with event planners, organisers, and internal teams to understand the specific requirements and expectations for each event.
• Develop comprehensive hospitality plans, ensuring seamless integration with overall event logistics.
• Coordinate with various departments, including catering, facilities, and audio-visual teams, to guarantee a cohesive and well-executed event.

Staff Management and Leadership:

• Lead, motivate, and manage a diverse team of hospitality staff, including catering personnel, servers, and support staff.
• Conduct regular team meetings to communicate event details, expectations, and provide necessary training, ensure team meeting cover See,Care,Share and CARE requirements. Ensure that this is done in all TL meetings.
• Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset.

Catering and Food & Beverage Services:

• Oversee all catering, ensuring high-quality food and beverage offerings that align with guest preferences and dietary requirements.
• Implement efficient inventory management processes to minimize waste and control costs.

Guest Experience Enhancement:

• Focus on enhancing the overall guest experience by ensuring top-notch service and attention to detail.
• Monitor and promptly address guest feedback and concerns, aiming for continuous improvement.
• Implement creative solutions to personalise and elevate the hospitality experience for different events.

Budget Management:

• Develop and manage budgets for hospitality services, including catering, staffing, and event-specific requirements.
• Monitor expenses closely, identifying opportunities for cost savings without compromising service quality.
• Provide regular financial reports and updates to senior management.

Compliance and Health & Safety:

• Ensure compliance with relevant health and safety regulations and industry standards.
• Develop and implement protocols for maintaining a safe and hygienic hospitality environment.
• Stay informed about changing regulations and adjust practices accordingly.

Technology Utilisation:

• Utilise hospitality management software and tools for efficient planning, coordination, and tracking of event details.
• Implement technological solutions for guest registration, feedback collection, and other relevant processes.

Client and Vendor Relations:

• Build and maintain positive relationships with clients, vendors, and partners.
• Act as the main point of contact for hospitality-related inquiries, addressing client needs and ensuring seamless communication.

Continuous Improvement Initiatives:

• Stay updated on industry trends and innovations, implementing best practices to enhance Levy hospitality services.
• Lead and participate in post-event debrief, identifying areas for improvement and implementing necessary changes.

Flexibility and Crisis Management:

• Demonstrate flexibility in adapting to changing event dynamics and schedules.
• Effectively manage high-pressure situations and crisis scenarios, implementing contingency plans to ensure minimal disruption.

What we're looking for

Experience:

• Proven experience in a similar role within the hospitality or events industry, demonstrating the ability to manage large-scale events and deliver exceptional guest experiences.
• Background in overseeing catering operations, including menu planning, food quality control, and beverage service.

Communication Skills:

• Excellent verbal and written communication skills with the ability to interact effectively with clients, staff, and external stakeholders.
• Demonstrated proficiency in negotiation, persuasion, and conflict resolution, ensuring positive outcomes in diverse situations.

Leadership and Team Management:

• Strong leadership skills with the ability to inspire and manage a diverse team, fostering a positive and collaborative work environment.
• Proven experience in recruiting, training, and developing staff to ensure a high level of service and professionalism.

Organisational Skills:

• Exceptional organisational and multitasking abilities, with a keen attention to detail.
• Proficient in project management, able to coordinate multiple aspects of hospitality services simultaneously.

Customer Focus:

• A customer-centric mindset with a passion for delivering outstanding guest experiences.
• Proactive in anticipating and meeting customer needs, ensuring satisfaction and loyalty.

Flexibility and Adaptability:

• Demonstrated ability to adapt to changing circumstances and work effectively under pressure.
• Flexibility to work irregular hours, including evenings and weekends, to accommodate event schedules.

Knowledge of Industry Trends:

• Up-to-date knowledge of hospitality and event industry trends, including food and beverage trends, technology integration, and innovative guest services.

Problem-Solving Skills:

• Strong analytical and problem-solving skills, capable of making sound decisions quickly and efficiently.
• Ability to address and resolve issues in real-time to ensure the smooth flow of events.

Financial Acumen:

• Solid understanding of budget management, cost control, and financial reporting related to hospitality operations.

Commitment to Excellence:

• Demonstrated commitment to maintaining high standards of service and continuously seeking opportunities for improvement.
• Passion for contributing to the overall success and reputation of Levy

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.