Hospitality Manager

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Job Title: Hospitality Manager

Salary: Up to £50,000 Per Annum

Location: Covering all of ivolve (Wales)

Who We Are

We're one of the largest adult social care providers in the UK today and we plan to keep growing and benefiting more lives. Our support is dynamic, person centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by The Sunday Times Best Places to Work 2024 & 2025.

Key Responsibilities

To provide operational leadership and oversight of hospitality functions within our care homes, ensuring high-quality kitchen, catering and domestic services including cleaning and laundry. You will lead and develop teams to deliver services that meet regulatory standards, organisational KPIs and the expectations of the people we support.

Operational Leadership

• Line manage the kitchen and catering leadership team to deliver nutritious, appealing meals in line with dietary needs, menus and cultural preferences.
• Line manage the Housekeeping Lead and oversee domestic functions including cleaning standards, laundry operations, housekeeping schedules and supply management.
• Ensure all hospitality services are delivered safely, efficiently and in accordance with organisational policies and regulatory standards including food safety and infection control.

Quality & Performance

• Monitor and drive improvements in service delivery, quality, cleanliness and people we support experience.
• Set and track KPIs including food quality, cleanliness audit scores, laundry turnaround times and waste management.
• Conduct regular audits and spot checks, implementing corrective actions and improvement plans.

Team Development

• Recruit, train, develop, support and performance-manage staff across catering and domestic teams.
• Plan rotas and staffing levels to meet service needs and budget requirements.
• Promote a culture of high performance, teamwork and continuous improvement.

Compliance & Standards

• Ensure compliance with relevant legislation including food hygiene, health and safety, COSHH and manual handling.
• Ensure audits are completed and actions implemented.

Financial & Resource Management

• Assist in preparing and managing budgets for hospitality services.
• Control costs through effective stock, equipment and supplier management.

Communication & Collaboration

• Work closely with stakeholders including home managers, clinical teams and SLT to ensure services align with care plans and organisational goals.
• Respond to feedback from the people we support and their families, resolving issues promptly.

Skills & Experience:

Essential

• Experience managing hospitality operations, ideally within care homes, hospitality or healthcare settings.
• Strong leadership and people management skills.
• Knowledge of food safety and domestic standards.
• Good organisational, planning and communication skills.
• Good IT skills.
• Good understanding of budget management.

Desirable

• Qualifications in hospitality, catering, health & safety or facilities management.
• Experience in auditing, KPI management and quality improvement processes.

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you're ready for a job that can truly make a difference and you're up for a challenge, then this is the role for you!

INDF