Hospitality and Events Catering Manager - Chelsea FC

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Job Introduction

Hospitality and Events Catering Manager - Chelsea FC

• £34000 per annum

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

The Venue

Levy UK is the official catering partner to Chelsea Football Club responsible for the catering across the Chelsea Football Club estate, including Stamford Bridge stadium, Chelsea FC's training facility in Surrey, the Chelsea Health Club & Spa, a state of the art music venue (Under the Bridge) and a destination Frankie's Sports Bar and Grill.

Levy UK at Chelsea Football Club cater for an estimated 1.15 million fans annually. Delivering catering across 43 public outlets, 58 boxes and 20 suites on match-days. There are over 1,000 corporate and private events are held at Stamford Bridge each year.

Nature and Scope

• To assist the Hospitality team in delivering operational efficiency, planning and presentation of the food and beverage offer to Chelsea FC guests on match days and non-match days
• support the business in the following areas, retail, venues (Chelsea Club, Frankie's bar and grill, Tea bar and Under the bridg )
• Assisting the Hospitality team in ensuring all standards are achieved on non-match days and match days to the required standard
• To support the team in achieving and where possible exceeding the budget. To supervise the day to day hospitality setup team and ensure all hospitality areas of the stadium are ready for match days and event days
• Liaising with the Deputy Head of Hospitality to deliver best practice, to drive, change and constantly deliver the business objectives
• To provide strong leadership whilst delivering and managing the Hospitality Operations function and working with the Levy UK team to support any technical initiatives launched at Chelsea FC
• To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue

Focus Areas:

Operations

• To ensure that all company quality standards in every aspect of the operation are adhered to at all times
• To effectively communicate company standards to your team and monitor adherence to these standards. Deliver effective, motivational and informative pre-shift briefings to team members
• To ensure that the opening and closing procedures of the department are adhered to at all times
• To make certain that all on site documentation is completed to the agreed standard and timescale and that an effective system is in place for the filing, storage and retrieval of all document. This includes but is not limited to H&S sign offs, Duty Manager checklists and other daily departmental sign offs that occur through the business
• Actively deal with customer comments in a positive manner

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1308/64333002/52505133/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!