Home Ownership Manager

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Job Description

Salary: £58,184
Grade: Level 5 Zone 2
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent
Hours: Full Time, 36 hours
Closing Date: Thursday 14th November 2024 at 23:59

** Applications for this role need to be sent to Osborne Thomas, please see details below to apply. Do not click the 'apply' button as those application will not be considered. **

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

What You'll Be Doing
We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them and we are looking for a Home Ownership Manager with passion and enthusiasm to help deliver this ambition.

You will use your expertise in Housing and Home Ownership to manage leaseholder income and service teams, including service charges and major works, ensuring a proactive approach to income collection and delivering a relational service to leaseholders.

Your role will include overseeing a wide range of functions such as Right to Buy, major works, service charges, sub-let registration, presale engagement, enfranchisement, and compliance with BSA certification. Additionally, you will manage legal cases, HRA energy budgets, and buyback accounting. You'll drive an early intervention, person-centered approach to case management, work closely with Housing and Repairs teams, and provide regular advice and performance reporting to the Head of Leaseholder Services and Housing Income.

All About You
We're looking for someone who shares our vision of making Camden the best place to live and work, with a commitment to ensuring that housing services are accessible, proactive, and resident-focused. You're passionate about housing equality and believe that everyone should have a safe and secure home. With your expertise in Housing and Home Ownership, you'll take a proactive approach to managing leaseholder income and services, always putting residents' needs at the forefront.

You thrive on collaboration, working closely with colleagues and teams to deliver a high standard of service to leaseholders. You're comfortable navigating complex challenges and balancing competing priorities, all while maintaining a focus on continuous improvement and performance. Your approach is data-driven, responsive, and adaptable, ensuring services are efficient and transparent, and that Camden's housing services meet the needs of the community.

To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10714725/file/document...

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

How To Apply

To apply you will need, your full contact details, as well as the following documents:

• CV, this should be no more than 2 pages of A4
• Supporting statement, this should be no more than 2 pages of A4
• Why this role? This accompanying paragraph should be no more than 150 words and will be reviewed by the hiring manager separately alongside your application.

Please reach out to our retained consultants at Osborne Thomas for further details of how to submit your application:

Email: Camden@osbornethomas.org

What We Offer
At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.