Holiday Boat Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Scottish Canals are the custodians of the nation's canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland's resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Holiday Boat Manager to join our Destination team in Falkirk. You will Lead and motivate a team of FHB front of house staff, to deliver excellent customer service to our Holiday Boat customers.

The role is offered on a permanentbasis, and with a starting salary of £34,165 (Band D). Working hours 35 hours per week.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Working closely alongside the FHB Marine Mechanic/Operations Manager to manage, lead and motivate a team of FHB front of house staff. Overseeing recruitment, performance reviews, training, absence and rota management, and ensuring effective communication of business issues. Maintain high standards for fleet, safety, cleanliness, and customer care, while adhering to budgets and organisational processes. Working alongside Operations Manager to address fleet breakdowns and support the winter works programme, ensuring minimal disruption to customers. Promote a safety-first culture, complying with health and safety policies, conducting risk assessments, and ensuring adherence to relevant legislation and franchise agreements. Assist with organising winter maintenance and boat safety inspections.

Qualifications and knowledge required:

• HNC or equivalent work experience
• Full UK driving licence

Skills and experience required:

• Excellent customer service skills.
• Good knowledge and understanding of customers' expectations
• Role requires fast thinking, problem solving skills
• Experience in delivering customer service excellence in a busy environment with lots of moving parts is essential
• Ability to influence direct and non-direct reports and work as part of a team.

Qualities & abilities required:

• Office and operations management
• Staff recruitment and rota coordination
• Stock, laundry, and boat supply management
• Petty cash handling and admin support
• Liaison with central internal departments and external partners
• Business development
• Budget adherence and reporting
• Flexible and proactive team player

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.