Helpdesk Consultant (Part-Time)

About the role

We have new part-time roles open in our omni channel community and you could be who we are looking for! 16 hours minimum, across the hours of either 10-2 for 4/5 days, or 12-6 (finish time 5:30/6) across 3-5 days.

As part of our omni channel team you will be the main point of contact and the first friendly voice our Hargreaves Lansdown (HL) clients will hear. You will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.

You will be given full training from the first day you join Hargreaves Lansdown to help you understand our products and services, our clients and our vision. This will involve interactive workshops, coaching on handling calls from HL's clients, training on our systems and much more to ensure you feel supported throughout your journey. In Omni we want you to build your knowledge, achieve your full potential and find your dream career.

Testimonials

Our brilliant HL colleagues continue to find progression internally which means we need to hire more! If you are looking for a role that gives you a great foundation of Financial Services and Investment then please do take a look at us. Don't just take it from us, Archie who has been recently promoted to Team Leader shared his thoughts with us:

" I have benefited from both the in-house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications. There is a clear progression path internally and resources are made easily available to plot your own career journey yourself. One unexpected benefit is the ability to gain mentorship from another member of the company with great experience and tutorship that they are happy to share."

If you are empathetic, resilient, a quick learner and would love to work in customer experience then we would love for you to join our omni channel community. While a background in customer experience or administration would be an advantage, if you're a fast learner with the right skills and attitude, we will happily welcome you.

We embrace flexibility for all not the few so please let us know in your application the working hours you are looking for.

The starting salary is £24,610 pro rata (based on a full time salary).

What you'll be doing

Your responsibilities for this role but not restricted to are:

• Communicating with clients either by phone, letter, email and chat, offering a professional, empathetic, and quality service at every interaction with our clients across HL's products and services
• Listening to what our customers need and delivering a personalised service the right outcome for the client and HL
• Helping to identify and support vulnerable clients

• Working collaboratively with other teams within the business and external companies

• Identifying when to escalate issue or concerns
• Supporting the team's risk and control activities to ensure good client outcomes and risk management culture

About you

Our omni channel community is the heart of the business where we interact with our clients every day, on the phone, email or through our marketing, so you should be a great communicator, be comfortable using a computer and be able to prioritise your tasks and workload.

This role is busy and challenging, so enjoying what you do and being able to work to a pace and deadline is key. You must be a collaborative person that enjoys working with others as in omni we believe working together is vital to achieving more. If this sounds like you, come and join our wonderful community in Bristol!

Interview process

A competency-based interview conducted on-line via Microsoft teams.

Working Schedule

The roles are in our Bristol head office, BS1 5HL. 16 hours minimum, across the hours of either 10-2 for 4/5 days, or 12-6 (finish time 5:30/6) across 3-5 days.

We support hybrid working once you have successfully completed your training, are confident on the phone and have passed your 3-month probation.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1 day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* Dependant on role level

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.