Hearings Manager (Physical Hearings)

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Hearings Manager (Physical Hearings)

Application Deadline: 4 September 2025

Department: Adjudication

Employment Type: Permanent - Full Time

Location: London, Stratford Place

Reporting To: Graeme King

Compensation: GBP 44,065 - GBP 48,961 / year

Description

About the role

Are you ready to spearhead a team dedicated to ensuring fairness and integrity in healthcare regulation?

We're on the lookout for an exceptional individual to take the reins as our Hearings Manager, orchestrating a seamless operation of Fitness to Practice (FtP) hearings and meetings.

In this pivotal role, you'll not only uphold our vital duty to protect the public but also champion excellence in customer service, ensuring that every event concludes promptly and within budget. Join our team of hearings managers and be the driving force behind our commitment to delivering exceptional outcomes. You'll be the lead manager delivering physical hearings at our biggest hearing centre in London.

What You'll Do:

• Lead your team with finesse, ensuring that every adjudication event adheres to NMC values, policies, and quality standards while navigating high-profile and varied challenges with confidence.
• Deliver up to 15 physical hearings per day, using your event and people management skills to ensure safe and effective regulation for our registrants.
• Implement your negotiation and influencing skills to address escalations and practical issues swiftly, utilising your keen eye for detail and numerical analysis to find practical solutions.
• Working collaboratively, you will forge strong relationships both within and outside the department, collaborating on long-term projects that continuously elevate the quality of our adjudication events.
• Motivate and engage your team with your infectious can-do attitude, providing ongoing support, guidance, and management to ensure operational excellence and staff empowerment.

About You

• Demonstrate a proactive commitment to promoting equality, diversity, and inclusion, aligning seamlessly with NMC's values and behaviour framework
• Thrive in a fast-paced environment, effortlessly managing high-volume workloads with rapid turnaround times while providing unwavering support to colleagues and event operations.
• Possess outstanding communication and collaboration skills, commanding respect and rapport with stakeholders across the spectrum, from key players to vulnerable individuals.
• Demonstrable experience of robust team management, adeptly handling absence, performance, and driving continuous improvement in service quality.
• Demonstrate a track record of delivering exceptional customer service and improving procedures to ensure optimal outcomes.
• Bring a solid understanding of the adjudication process within professional regulation, coupled with experience in managing computerized management information systems to monitor workflow and performance.

Ready to embark on an exciting journey where every decision you make shapes the future of healthcare regulation? Join us as our Hearings Manager and be the catalyst for positive change in our mission to safeguard public welfare.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance - 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we'll always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.

Up to Band 5:
Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Heads of:

Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC

Hybrid Working PolicyWe are currently working to a policy of office attendance for at least two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.