Health and Education Team Manager, BDSUS

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View Vacancy - Health and Education Team Manager, BDSUS

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Other British Government Departments (Partners across Government, including UK Visas)

Job Subcategory

MOD (Ministry of Defence)

Job Description (Roles and Responsibilities)

Main purpose of job:

The British Defence Staff in the United States (BDSUS) has an exciting opportunity for a dynamic person to join the United States Support Group (USSG) as the Healthcare and Education Team Manager located in the British Embassy in Washington DC. This opportunity is a rewarding role which supports and further develops the special relationship between the UK and the US.

The USSG Support Team delivers support across the USA network for British Defence Staff civilian and Service personnel (ca 800+ people posted across the USA). We are looking for a highly motivated individual who has a real passion for service delivery and an ability to communicate compassionately and clearly with clients. The successful applicant will manage the BDSUS Healthcare and Education team to advise, administer and authorise medical, dental and education claims amongst our UK overseas community, including their families. They will also provide detailed advice to BDSUS senior staff on matters of individual cases, issues and risks on educational and medical support. Whilst experience in an associated sector would be advantageous, it is not essential; applications from candidates with management experience are sought. Attention to detail, a positive attitude and strong teamwork ethics will be paramount.

The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave and insurance packages. It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible. In this role you would be working in a diverse international environment to support UK armed forces personnel and their civilian counterparts across the US. This is made up of staff with a rich and diverse background, skill sets, and experiences.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Roles and responsibilities:

• Ensure BDSUS operate in line with UK and US healthcare and education policy.
• Manage the combined medical admin team:
  -Ensure that they are correctly trained and resourced to complete their duties.
  -Provide oversight to ensure timelines for medical and dental referrals are met.
  -Review Business practices to ensure no single point of failure occurs within the admin team.
• Ensure the medical and dental bills are pre-audited, checked and processed for payment.
• Liaise with the MOD department for Defence Child Services to ensure all educational policies are correctly implemented.
• Ensure that the teams Business Continuity plan is updated as required.
• Prepare briefs to Senior Management on cases as required.
• Deliver briefings for new arrivals in person and online.
• Review and advise the Caldecott Guardian (HIPPA equivalent) on issues that may cause a breach of the Caldecott principles and ensure the team are trained and able to identify issues.
• Manage the Healthcare website ensuring it is updated as required and remains relevant.
• Maintain a close working relationship and problem-solve issues with Meritain Health and Tricare.
• Carry out other tasks commensurate with the grade.

Resources managed:

2 Health Care Administrative Officers, Budgetary authority as delegated.

Essential qualifications, skills and experience

• A proven track record of managing staff.
• Strong interpersonal skills, including the ability to be professional, confident, courteous, and deal with interlocutors at senior level.
• Excellent organisational skills with the ability to multi-task and strong problem solving skills.
• Excellent customer service skills, with proven ability to take responsibility and exercise considerable discretion.

US State Department requirements, the UK Government in the US has restrictions on the type of visas our non-diplomatic staff may hold. If you are not a US Citizen or a US Permanent Resident, or the dependent of a diplomat (with an EAD card), you may not be eligible for employment with the UK government. We cannot accept student Visas (J1, F or M) nor other forms of work Visas (I, H, P). If you hold a work visa it is best to check on your eligibility to work for a foreign government before applying for a position. The UK Government does not routinely sponsor work visas; the job advertisement will state clearly whether sponsorship is available.

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

Desirable qualifications, skills and experience

• A track record of working in health care or education administration.
• Knowledge of UK/US health care systems.
• Knowledge of UK/US education system.
• Knowledge of UK schooling processes.
• Experience of working with/for HMG and/or the MoD.
• Budget management experience

Required behaviours

Leadership, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

12 January 2025

Grade

Executive Officer (EO)

Type of Position

Permanent

Working hours per week

40

Region

Americas, Caribbean & Overseas Territories

Country/Territory

United States

Location (City)

Washington

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

USD

Salary

$66,497 gross

Type of Salary

yearly

Start Date

24 February 2025

Other benefits and conditions of employment

The British Embassy and its US Network embraces hybrid working. We are an organization that also recognises the critical value of team work and we embrace and endorse collaboration by ensuring that all staff attend the office flexibly yet regularly.

The British Embassy and its US Network is committed to all employee's ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

On taking up post you must complete Data Protection and Caldecott principle training which is mandated for this post. You will receive in house training on defence computer systems as required.

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.

Additional information

Closing date of receiving applications is before 23:55 (Local Time) on 12th January 2025.

This is a full time position of 40 hours per week Monday to Friday, core hours are 09:30-15:00.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

Appointable candidates who were unsuccessful may be placed on a 'reserve list'. If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Employees who are not liable to pay local income tax on their Mission salary, e.g. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

Internal candidates must inform their supervisor before they apply to a different position.

The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.