Head of Volunteering and Engagement
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Detailed job description and main responsibilities
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**
Person specification
Education/Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Diploma level or equivalent or a combination of degree and further experience, or equivalent in-depth experience, in a field associated with customer services, complaints handling, risk management, social care, diversity or legislation.
Experience
Essential criteria
- Experience of working in the volunteer sector, including managing/supporting volunteers
- Experience of carrying out interviews.
- Experience of engaging people from a wide audience with different backgrounds, needs and motivations
- Experience of problem solving and conflict resolution.
- Experience of developing and delivering training events and programmes.
- Experience of working with challenging behaviour.
- Experience of administrative support
- Experience in the development and implementation of new programmes of work
- Experience in managing multiple, complex projects
- Experience of working in a changing environment
Desirable criteria
- Experience of the NHS and how volunteers are key to delivering the NHS agenda
- Experience of public engagement
- Experience with HR and recruitment practices
Skills and Knowledge
Essential criteria
- Ability to prioritise and manage workload
- Proficient at IT Skills including MS Office
- Committed to looking for opportunities to continuously improve
- Familiar with time management resources such as Microsoft Planner, Trello etc.
Desirable criteria
- Project Management training
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
Interview arrangements will be communicated via email so please check your email regularly following the closing date.
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability.
We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks:
Disability and Wellbeing Network (DAWN)
Race Equality Network
Rainbow Network which supports LGBTQI staff.
Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.
The CLCH Equal opportunities statement is on our Website Equal opportunities :: Central London Community Healthcare NHS Trust (clch.nhs.uk)
"We work Flexibly"
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment.
Documents to download
- Job Description and Person Specification (PDF, 544.3KB)
- CLCH Trust Values (PDF, 720.3KB)