Head of Venue Sales and Events - o2 London

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Job Introduction

Head of Venue Sales and Events - O2 London

£55,000 Basic

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Key Responsibilities

Sales Strategy and Leadership:

• Develop and implement strategic sales plans aligned with company objectives to drive revenue growth across various channels.
• Lead, mentor, and manage the sales team, setting clear goals, KPIs, and fostering a high-performance culture.
• Drive strategic planning for sales forecasting, budgeting, and resource allocation, ensuring targets are achieved and exceeded.
• Conduct thorough market research to identify growth opportunities, analyse competitors, and stay ahead of industry trends.
• Develop bespoke sales plans, incorporating pricing strategies, promotional campaigns, and customer engagement initiatives to increase market reach.
• Oversee CRM implementation and optimisation to streamline processes, improve customer retention, and gather valuable insights.

Guest Relations Management:

• Establish and uphold exceptional guest relations standards, ensuring a consistently high-quality experience for all clients and visitors.
• Serve as the primary point of contact for VIP guests and key accounts, ensuring personalised and memorable experiences.
• Implement and oversee guest feedback mechanisms, using insights to continuously enhance guest satisfaction and address any areas needing improvement.
• Monitor guest satisfaction metrics, analyse trends, and develop initiatives to improve guest experience, retention, and loyalty.

Business Development and Partnerships:

• Build strong relationships with corporate clients and key department leads within the venue.
• Leverage industry contacts and professional networks to open new sales channels, enhancing the company's reach and visibility.
• Work closely with the various departments to develop co-branded initiatives, promotional materials, and customer-focused campaigns supporting sales and guest relations objectives.

Event Management and Coordination:

• Oversee the planning and execution of key events, ensuring seamless coordination between the sales, guest relations, and operations teams.
• Liaise with clients to gather event requirements, manage expectations, and ensure high-quality event experiences from start to finish.
• Provide strategic input on event design, themes, and execution to elevate guest experiences and meet sales targets.

Performance Reporting and Analysis:

• Prepare and present detailed sales and guest relations reports, including insights on revenue, customer feedback, and performance against targets, for executive review.
• Utilise data analytics and reporting tools to evaluate the effectiveness of sales strategies and guest relations initiatives, adjusting plans as needed.
• Develop and maintain a feedback, learning, and continuous improvement system to keep the team agile and results-driven.

Health & Safety:

• To maintain H&S compliance and get involved with H&S meetings.
• Work with onsite HSE champion to ensure Silver and Gold standards are delivered and maintained in your area of business
• To ensure H&S training is completed in accordance with legal and company requirements.
• To personally demonstrate that you take responsibility for your own health and safety and that of others.

Required Skills and Qualifications:

• Strong leadership abilities with a proven track record in sales and client relations management.
• Excellent communication and interpersonal skills with a focus on customer-centric sales approaches.
• Strategic thinker with excellent planning and organizational abilities, capable of managing multiple priorities.
• Deep understanding of CRM tools, guest relations standards, and sales analytics.
• Ability to work autonomously and adapt to changing business needs while inspiring a results-driven team.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive? because diversity is our strength!