Head of Transportation & Warehouse

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Head of Transportation & Warehouse

Department: Logistics

Employment Type: Full Time

Location: Overland Park, Morley

Description

About the team:

Our Operations team is at the heart of how we deliver for our customers, making sure every item moves safely, efficiently, and accurately through our network. Based on-site, this team spans inbound logistics, warehouse operations, stock control, returns, and transport.

We're continuing to scale quickly, with growing volumes, expanding fleet requirements, and increasing operational complexity. That means a bigger focus on structure, compliance, and continuous improvement, creating a real opportunity to shape how a modern, high-performing logistics function should run.

About the role:

This role reports to the Director of Operations & Continuous Improvement and owns end-to-end performance across transport and warehouse operations. From scan-in to dispatch, you'll be responsible for making sure everything runs safely, smoothly, and in line with our SOPs.

You'll lead our warehouse and logistics teams day-to-day, while also owning transport compliance, including securing and maintaining a Goods Vehicle Operator's Licence and running a compliant, cost-effective fleet.

It's a hands-on leadership role with real scope to shape systems, improve performance, and build a best-in-class operation as we scale.

Getting Started...

• Build strong relationships with Warehouse Team Leaders and understand how each area operates (Check-in, Warehouse, Returns, Stock Control, Transport).
• Get up to speed with current SOPs, KPIs, and operational rhythms.
• Review current fleet setup, transport processes, and Operator's Licence readiness.
• Identify immediate risks across safety, stock integrity, and service delivery-and take action quickly.

Establishing Your Impact...

• Bring structure and consistency to daily operations across all logistics functions.
• Strengthen performance management, clear expectations, regular 1:1s, and measurable KPIs.
• Improve stock accuracy, reduce rework, and tighten operational controls.
• Build visibility through better reporting, forecasting, and data-led decision making.

Driving Excellence...

• Lead a safe, compliant, and high-performing operation at scale.
• Deliver a fully compliant transport function aligned with Operator's Licence requirements.
• Embed continuous improvement across processes, layout, systems, and team capability.
• Create a resilient operation with strong succession planning and reduced single points of failure.

Key Responsibilities

Key Goals & Objectives:

• Build and lead a high-performing transport and warehouse operation.
• Deliver consistent on-time inbound and outbound service to internal stakeholders.
• Maintain high stock accuracy and location integrity across the warehouse.
• Achieve strong safety performance (low incident rates, high audit compliance).
• Deliver cost-effective transport operations (optimised routes, controlled cost per mile).
• Drive continuous improvement across SOP adherence, throughput, and operational efficiency.

Key Responsibilities:

• Lead, coach, and develop Warehouse Team Leaders and wider logistics teams.
• Set, track, and report on KPIs across safety, throughput, accuracy, and cost.
• Own day-to-day operations across Check-in, Warehouse, Returns, Stock Control, and Transport.
• Ensure full compliance with Health & Safety standards, risk assessments, and safe systems of work.
• Drive SOP adherence through training, audits, and continuous improvement.
• Own stock integrity-ensuring accurate locations, audits, and fast resolution of discrepancies.
• Lead transport operations, including route planning, fleet management, and cost optimisation.
• Secure and maintain a Goods Vehicle Operator's Licence and ensure full compliance.
• Manage vehicle and driver compliance (maintenance, licensing, tachographs, CPC where applicable).
• Investigate incidents, identify root causes, and implement preventative actions.
• Build strong cross-functional relationships with Commercial, Marketing, and Inbound teams.
• Own budgeting, forecasting, and cost control for transport and warehouse operations.
• Produce clear operational reporting with insights, risks, and action plans.
• Champion a safe, inclusive, and high-performing team environment.

Essential Skills & Experience:

• Strong leadership experience in transport, warehouse, or logistics operations.
• Proven experience managing high-volume warehouse environments.
• Experience operating within Operator's Licence requirements and transport compliance.
• Experience managing commercial vehicle fleets (maintenance, defects, suppliers).
• Strong commercial acumen with budget ownership and cost control.
• Experience building and maintaining SOP-driven operations.
• Strong Health & Safety leadership and compliance mindset.
• Data-driven and analytical, confident using KPIs, reporting, and forecasting.
• Skilled in root-cause problem solving and continuous improvement methods.
• Confident communicator, able to work cross-functionally with multiple stakeholders.
• Transport Manager CPC (required if acting as nominated Transport Manager).
• Strong knowledge of UK road transport legislation and compliance requirements.