Head of Technology Value & Insight

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Job Description

What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

#LI-Hybrid What you'll do
You'll lead and establish and new, multi-disciplinary Technology Value & Insight team accountable for transparency, insight and optimisation of our £600m+ annual spend and assuring the associated value creation from our investments. Specifically:

• Lead a direct and matrixed team to enable insight, oversight and optimisation of M&S technology spend including cost optimisation initiatives, benchmarking, value creation and realisation, efficiency and consumption metrics. More holistically, responsible for establishing and embed value engineering skills across D&T.
• As Product Owner, and in partnership with the CTO team, design and implement the strategic tooling ecosystem to enable transparency and optimisation both short and long term, demonstrating Technology Business Management ("TBM"), FinOps and Asset Management teams.
• Lead and mature our Asset Management practice, with coverage across all software and technology hardware, including practices, process, governance and tooling to provide critical data and insight to strategic and operational decision making.
• Lead on the identification, mobilisation and delivery of material cost optimisation or value creation opportunities across D&T with impact spanning the M&S Business Areas. Establish robust tracking and assurance governance across the delivery of material technology value outcomes for M&S.
• Lead the FinOps Centre of Excel, responsible for driving transparency of our cloud-based technologies, identifying and driving opportunities for optimisation across a cost base of more than £150m, as well owning and developing standard methodology tooling, processes and frameworks.

Who you are

• Expert commercial competence, with the ability to blend technical, operational and critical thinking. Strong understanding of technology economics.
• Excellent communication skills with the ability to encourage, engage, influence and secure consensus across senior leadership and to articulate technology value and TCO to c-suite partners.
• Track record of leading high performing team that deliver high-impact outcomes.
• Collaborator with the ability to engage and manage diverse teams and customers to drive shared outcomes.
• Track record of leading large, sophisticated optimisation programmes with cross-functional teams spanning geographies

Everyone's welcome
We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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