Head of Supply Chain & Logistics

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Our Role

The Head of Logistics is responsible for leading all functions within the supply chain to ensure a cost effective, timely and constant flow of stock from suppliers to our customers worldwide, across direct, retail, wholesale and B2B channels. The role will collaborate across the wider business (including merchandising, digital, retail, finance, people team) to ensure the function performs and meets business needs.

The key deliverable for the first year is to manage the corrective action plan for the GXO 3PL DC operation in Nothampton ready for Peak '26. This will involve being on site a minimum two days a week working in collaboration with the GXO team enabling and ensuring the action plan is managed weekly and reported on monthly to the TWC Operating Board.

Overall, the role involves managing day-to-day operations, supplier relationships, continuous improvement initiatives, and strategic planning while demonstrating strong leadership and communication skills. This position is a pivotal role within TWC and as such forms part of the business wide Senior Leadership Team (SLT) structure.

What you'll be doing

Day-to-Day Management Responsibilities:

• GXO 3PL DC operation, service and cost set KPIs
• Oversee the end-to-end daily operations, ensuring smooth execution, aligning with the trading plan
• Develop and manage operational plans for inbound and despatch customer channels
• Monitor and manage each contract to meet agreed Key Performance Indicators (KPIs), focusing on cost, service, and speed
• Coordinate and facilitate communication and collaboration with head office departments to ensure alignment and efficiency to trading plan requirements
• Deliver annual service KPIs and financial budget for Logistics (c. £30 million) across DC

operations, internet carriers, freight, transport and consumables

• Hold overall contractual responsibility for all third-party relationships within the supply chain, build and maintain strong working relationships with all providers, including freight, transport & carrier management including import, exports, customs and duty
• Achieve industry-leading service KPIs, collaborating with Digital, Retail, and Customer teams to enhance customer experience across all channels.
• Establish robust operational plans for the supply chain, incorporating contingencies to address potential challenges
• Lead the tender process for all supply chain contracts, ensuring fair and balanced evaluations based on a balanced scorecard of financial, commercial, technical, and sustainable credentials.

Strategy

• Own the design and delivery of the supply chain strategy, identifying capacity, process and equipment constraints and identifying solutions for the next 5 years and beyond
• Optimize lead time from factory to DC - working with B&M and all sales channels and agreed partners to maximise the efficiencies of consolidation, freight costs and availability

• To compile long-term capacity plans to support the business plan growth

• Sets the programme to drive continuous improvement in all areas of the operation
• Selects and builds positive working relationships with key service partners, to provide service in line with the customer promise and costs within an agreed framework
• Takes full control of the Operations P&L, including capex proposals and requisitions

What skills & experience you'll need

• Significant experience in a Head of Supply Chain & Logistics role, demonstrating change management capabilities
• Experience of leading teams - this role will lead a team of five direct reports and their respective teams, fostering a can-do, inclusive culture
• Ideal experience within a similar premium retail lifestyle/fashion brand
• Demonstrable and significant experience in managing a 3PL from an in-house position
• Specifically:-
  • Proficient in warehouse management, including business processes, WMS, and efficiency management through KPIs in an outsourced environment.
  • Expertise in freight procurement across air, road, and sea, with the ability to track global prices and ensure freight forwarding price efficiency.
  • Experience managing domestic and international carriers, ensuring service delivery aligns with cost and service expectations. Familiarity with carrier software such as Sorted or Metapack.
  • Proficient in contract management, including tender contract structure, review processes, KPI management, and reporting.
  • Excellent interpersonal and communication skills
  • Customer-oriented and collaborative team player

What we'll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount and access to regular Sample Sales
• Holiday - 25 days rising to 28 with length of service
• Holiday Buy - opportunity to buy up to 5 days holiday
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• 30% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development - We offer structured support from our own in-house Learning and Development Hub
• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
• Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
• Life Assurance
• Company Car Allowance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.' We believe this should be reflected in everything we do