Head of Solutions, Product & Client Delivery (12 month FTC)

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Head of Solutions, Product & Client Delivery (12 month FTC)

Job no: 502514
Work type: Fixed Term Contract
Location: London - Hybrid
Categories: Change Delivery, Solutions Architecture

Head of Solutions, Product & Client Delivery (12 month FTC)

Working at our iconic office in King's Cross, London, and virtually via Microsoft Teams

Your new role at NewDay

The Platform business continues to take shape, and we have clients ready to integrate our services.

As our interim Head of Client Solutions, you'll lead our team of platform, tech & customer journey specialists in representing our clients to Product teams, and our Product teams to clients.

You will be an integral part of the team, ensuring that our NewTech platform meets client and customer needs and that the client understands and optimises their operation on our platform.

We're looking for role models who can challenge the status quo and drive our Platform forwards for our clients, by continuously asking "What's next?"

You'll deliver

• A clear understanding of customer and client problems that need to be solved, to onboard new clients of all sizes and complexities onto our greenfield platform, plus improvements for existing clients to drive happiness and value.

• Relationships with clients, Product, Business Development, Client Management and Delivery. Trusted to use your expertise in finding the right path to tackle problems, with and through your team, instilling a strong focus on continuous improvement.

• Team management - flow of work, allocation, tapping into their expertise to make things happen.

What you'll bring

We need knowledge, experience + expertise in:

• Diplomacy with low ego. Strategic, consultative, commercially astute, technically savvy, and personable with outstanding communication skills.

• PaaS with digital & agent servicing - a deep understanding of how digital solutions can improve customer experiences and deliver to client needs.

• Leading teams to analyse complex data and processes, prioritising and breaking down work into actionable tasks through collaboration, sharing a vision and bringing people along a successful journey. Shaping solutions, then working with software architecture teams to go deeper.

And would love you to know or learn:

• Financial services, particularly the provision of unsecured consumer credit.

• How to partner with 3rd party suppliers.

Where next? Let's talk about this role - Apply now!

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we'll put reasonable adjustments in place to support you.

Our dynamic NewDay culture

We're focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.

We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.

At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you'll get extra days as you build your career with us.

NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you're in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.

Our tax efficient green car and cycle to work schemes save you money (and help the planet).

Ask your Talent Acquisition Partner to tell you more about any of our perks.

We work with Textio to make our job design and hiring inclusive.

#LI-Hybrid

#LI-TT1

Advertised: 24 Sep 2024 GMT Daylight Time
Applications close: 18 Oct 2024 GMT Daylight Time