Head of Solution Sales, ITSM, EMEA

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Overview

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom.

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide. Our Jira Service Management (JSM) solution stands out as a leader in both the Gartner ITSM Magic Quadrant and the Forrester ITSM Wave. Collaborating with our partners, Atlassian is committed to revolutionizing the current Service Management (ITSM & ESM) market.

Responsibilities

We are in search of an experienced leader in ITSM to join us in driving revenue growth across the EMEA region. This individual will spearhead specialised ITSM sales, shape direct and partner sales strategies, and contribute to our go-to-market approach alongside a diverse cross-functional team. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions.

What You'll Do

• Drive exceptional JSM sales growth through successful leadership, organisation building, customer and prospect engagement, and highly effective planning and execution of the go-to-market strategy.
• Develop and implement a comprehensive sales strategy to drive revenue growth for Jira Service Management. Define and communicate a clear vision and strategy for the territory, including funnel/account/territory status, resource requirements, challenges, and successes.
• Lead, mentor, and develop a team of front line managers and Solution Sales Executives to achieve and exceed sales targets for Jira Service Management in the Central European market. Foster a collaborative and high-performance culture within the team.
• Engage effectively with large Jira Service Management customers and prospects to drive revenue growth and success.
• Collaborate with our Partner and Alliances team to develop strategies for expanding Atlassian's JSM partner business.
• Collaborate with marketing teams to enhance the impact of JSM marketing in your region.
• Team with the Core Account Executives org on optimising the co-selling motion and building pipeline.
• Promote the optimisation of our solution selling approach, including people, systems, and processes, in order to achieve greater success in the market.
• Drive business cadence for business reviews, forecast calls, customer account/deal reviews, regular team leadership, and functional/company-wide events.

Qualifications

• A minimum of 15 years of relevant experience, with at least 3 years in 2nd line Sales Management positions.
• ITSM/ESM market knowledge: Demonstrated expertise and established connections within the service management industry. Ability to build and grow strong relationships with large enterprise customers at a senior decision maker level.
• Empathetic leadership, passionate learner, who values diversity and thrives in a high growth, continuously changing environment. Team builder, team player and a leader.
• Partner Friendly: Ability to define, develop and lead go-to-market programs leveraging partners in a fast-paced, rapidly changing environment. Experience working closely with channel partners.
• Effective Communicator: Excellent presentation, verbal and written communication skills; a highly effective influencer.
• Empathetic leadership, passionate learner, who values diversity and thrives in a high growth, continuously changing environment. Team builder, team player and a leader.
• Change Maker! You actively seek out opportunities to drive change and positively disrupt the status quo.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh

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