Account Manager, UK

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About Us:

Twelve designs and builds the world's most inspiring merchandise and packaging for the world's most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility-proudly B-Corp certified and working exclusively with vetted and approved partners.

Job Summary:

The Account Manager at Twelve is responsible for overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary client liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account Director will drive strategic growth by identifying opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships. With a focus on excellence, organization, and industry insight, this role demands a strategic thinker with 6+ years of experience in the beauty, fashion, or luxury sectors and the ability to travel within the EU.

Responsibilities

• Proactively manage all new client briefs through production.
• Efficiently manage all daily external client communication relating to active briefs through production.
• Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
• Lead the project management of all internal partners to respect Twelve's expected response times and client's ASL's.
• Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
• Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
• Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client's supply base to generate additional opportunities for Twelve.
• Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
• Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve's solutions remain relevant and impactful.

Requirements:

• 6yrs+ experience in a similar role within the beauty, fashion, or luxury industry.
• Highly analytical with the ability to think strategically and be a confident decision-maker
• Ability to travel within the EU
• Fluency in English, with additional languages, is a bonus (French, Spanish, Italian, Mandarin, or Cantonese)
• Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner.

Characteristics

• Have a pro-active, can-do attitude across all areas of responsibilities.
• Be a creative problem-solver who will tenaciously and autonomously seek and provide viable solutions to both internal and external challenges.
• Highly numerate
• Have a meticulous attention to detail.
• Be passionate about Beauty, Fashion, and the Luxury Industry. (Premium Drinks, Jewellery, Watches)
• Be easy to work with.
• Continuously strive for excellence.
• Organised and methodical
• Negotiation skills
• Be a team player yet have a strong ability to work autonomously.

What you can expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year!)
• Generous Paid Time Off - Including your birthday, personal days, time-off around holidays.
• Summer Fridays
• Discretionary bonuses