Senior Programme Officer

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About Us

The Institute of Psychiatry, Psychology & Neuroscience's (IoPPN) Education Support Team is looking for a Senior Programme Officer to offer high-quality administrative support to a large suite of undergraduate and postgraduate taught programmes, within the Assessments Team.

The Senior Programme Officer provides essential support to academics and professional services colleagues. They will work closely with the Programme Manager and Programme Officers and wider programme administration team, to ensure consistent management and delivery of assessments administration. The Senior Programme Officer provides a professional, supportive, responsive and personable service supporting processes across the student assessment lifecycle, ensuring accurate and timely record management across multiple systems.

Comfortable with working relatively autonomously and flexible to change, this role will suit a motivated individual who is keen to take the next step in their career.

About The Role

This is an exciting opportunity to work as Senior Programme Officer in a dynamic team within the IoPPN's Education Support Team. The Assessments Team are seeking an enthusiastic, proactive and confident administrator, who is committed to providing an excellent provision that supports the assessments administration lifecycle across a varied portfolio of undergraduate and postgraduate taught programmes, across three Schools: Academic Psychiatry, Mental Health and Psychological Sciences, and Neuroscience. This is an ideal opportunity to further your career in Higher Education administration.

This role will play a key part in training the 4 Programme Officers in the team, providing expertise, advice and support for their queries. The role holder has some supervisory responsibility, reporting to and working closely with the Programme Manager to ensure that the team are able to carry out their tasks efficiently, accurately, and in a timely manner amongst tight deadlines, particularly during periods of high-volume activity.

The Senior Programme Officer will interact with a wide range of academic and professional services staff from across the Faculty and the University whilst ensuring that our stakeholders benefit from our services in a seamless and effective manner. Striving to constantly improve the student and staff experience of assessments, and positively collaborate to enact change and proactively deliver new initiatives and systems, this role is expected to work at a more senior operational level, contributing to the development of processes and procedures.

With a keen working knowledge of existing regulations and policies, the Senior Programme Officer is a valued and trusted member of the team, demonstrating confident and proactive attention to detail. Applicants must have excellent IT skills, particularly adept in Microsoft Excel, and some experience of utilising data in student record systems and virtual learning environments is necessary to succeed in the role. The role holder will be expected to support a flexible, varied, and high-pace workload, often across competing priorities in line with core university deadlines and requirements.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract. We offer hybrid working with two days in the office at the Denmark Hill campus, and the rest working from home.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
2. Strong numeracy skills and ability to analyse complex numerical data to drive decision making
3. Excellent time management and organisational skills, with the ability to work under pressure to plan effectively across a range of competing priorities, and work to tight deadlines with minimal supervision
4. Experience of stakeholder management, with the ability to work with a broad range of stakeholders and knowledge of how to address complaints and service setbacks in a professional and efficient manner
5. Excellent working knowledge of Microsoft packages, especially Excel, and experience in the use of student records systems (such as SITS, Power BI) and virtual learning environments (ideally Moodle)
6. Have a methodical but flexible approach to work, maintaining a high level of accuracy and excellent attention to detail
7. Proactive, collaborative, and relationship-oriented approach to teamwork
8. Ability to form professional networks and contribute positively to supporting change

Desirable criteria

1. Experience of working in a Higher Education setting

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

Interviews are due to be held on Thursday 23rd January.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.