Head of Revenue Operations

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Head of Revenue Operations

Department: Sales

Employment Type: Full Time

Location: London

Reporting To: VP Sales

Compensation: GBP 90,000 / year

Description

Salary: up to 90k per annum + Eligibility for Pod Point Incentive Plan | Company EV | Hybrid

Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable.

Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'

With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe.

Our Ways of Working

We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month.

To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB).

Join the EVolution:

The Head of Revenue Operations will be instrumental in designing, implementing, and owning the processes and capabilities that drive Pod Point's revenue growth. This role is perfect for a strategic thinker with a hands-on approach, eager to step into a pivotal leadership position. The focus is on enabling sales teams, optimising sales qualification, driving operational efficiency, and enhancing customer service and success to ensure long-term client satisfaction and loyalty.

You will oversee a diverse range of responsibilities, including lead generation, sales enablement, qualification processes, and success-driven initiatives, all while building a cohesive team and fostering cross-functional collaboration.

You'll also be responsible for:

• Process Design and Ownership: Develop, implement, and continuously refine scalable processes that enhance sales efficiency, qualification accuracy, and service delivery.
• Capability Building: Create tools, resources, and infrastructure to equip sales teams for effective engagement, value-based selling, and seamless collaboration.
• Lead Generation Strategy: Design and execute strategies to generate sales-qualified leads by leveraging internal data, sales resources, and partnerships with external stakeholders.
• Sales Enablement: Build and own sales enablement frameworks, equipping teams with the knowledge, tools, and processes required to sell effectively in alignment with Pod Point's value proposition.
• Sales Qualification Management: Own the end-to-end qualification process, ensuring the right opportunities are prioritised and resourced effectively, including bid and solution support when necessary.
• Sales Operations Excellence: Lead efforts to monitor and enhance team performance through data-driven metrics, forecasting, and management of incentive programs.
• Customer Success Initiatives: Oversee service and success strategies to foster client retention, drive cross-sell and up-sell opportunities, and ensure the long-term satisfaction of key accounts.
• Team Leadership and Development: Recruit, train, and lead high-performing Revenue Operations teams, ensuring alignment with Pod Point's goals and fostering a culture of continuous improvement.

Electrify us with your skills:

We think the role would be great for somebody with:

• Proven track record of creating and owning processes that enhance efficiency, scalability, and revenue growth.
• Strong analytical mindset, with the ability to leverage data and insights to inform strategy and measure outcomes.
• Experience in customer success or service-focused roles, with a focus on driving retention and identifying growth opportunities.
• Exceptional communication and collaboration skills, with the ability to influence and align cross-functional teams.
• Proficiency in CRM systems, sales enablement tools, and data analytics platforms.

Perks that spark joy:

• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Salary Sacrifice EV Scheme and free Pod Point
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme

Important Information:

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.