Head of Retail Hub (12 month FTC)

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Head of Retail Hub (12 month FTC)

Department: Retail Partnerships

Employment Type: Fixed Term Contract

Location: London

Reporting To: Joshua Sullivan

Description

We are seeking a dynamic and results-driven Head of Retail Hub to lead our efforts in driving revenue growth, forging strategic alliances, and expanding our market share. This pivotal role will involve crafting and executing comprehensive sales strategies, building key partnerships, and aligning initiatives with organisational goals to deliver exceptional value to customers and stakeholders.

The ideal candidate will possess a strong background in sales leadership, strategic planning, and customer relationship management, with the ability to inspire teams, optimise performance, and foster a high-performance culture.

Key Responsibilities

1. Sales Leadership

• Inspire and lead a sales team to exceed targets and objectives.
• Provide guidance and foster a high-performance culture.
• Support new business acquisitions to drive growth.

2. Customer Relationship Management

• Build and maintain strong relationships with key customers and stakeholders.
• Understand and anticipate customer needs to tailor strategies effectively.
• Lead a retailer-facing team, engaging with high-level contacts to grow revenues.
• Host quarterly stakeholder meetings with top clients to strengthen partnerships.

3. Strategic Planning

• Develop and implement strategic sales plans to capitalise on market opportunities.
• Analyse trends to adapt strategies and identify profitable revenue streams.
• Act as the client's voice within the organisation to guide strategic decisions.

4. Team Management and Development

• Manage a team of 6-8 (including dotted-line insights analysts).
• Recruit, train, and develop team members while fostering collaboration.
• Provide constructive feedback and mentorship to ensure team success.

5. Data Analysis and Optimisation

• Analyse performance metrics to identify opportunities for improvement.
• Implement initiatives to enhance sales efficiency and effectiveness.

6. Communication and Collaboration

• Communicate effectively with internal teams, senior management, and external partners.
• Collaborate cross-functionally with departments such as marketing, operations, and finance.

7. Budget Management

• Oversee P&L for the Retail Hub, managing revenues, product mix, and team costs.
• Maintain accurate revenue forecasts and budgets while maximising profitability.

8. Reporting

• Prepare monthly and quarterly sales reports, highlighting achievements and opportunities for improvement.

Skills Knowledge and Expertise

• Extensive experience in commercial roles managing supplier or retailer relationships in loyalty, retail banking, payments, or related B2B sectors.
• Proven track record in both account management (growing existing clients) and business development (winning new business).
• Strong strategic leadership skills with the ability to anticipate opportunities and challenges.
• Demonstrable experience managing budgets and driving profitability.
• Consultative approach to enhance client experiences and identify new opportunities.
• Exceptional communication skills with the ability to adjust style to suit various audiences.
• KPI and performance-focused, with a strong commercial awareness.

Benefits

• Annual Leave: 25 days + bank holidays
• Company holiday: 3 additional days off between Christmas & New Years
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown - 6% matched contribution
• Employee share scheme
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Volunteering program
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials