Head of Retail Compliance Policy

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Job description

Are you an expert in regulatory compliance with a keen eye for policy development? At Evoke we are seeking a highly skilled and experienced Head of Retail Compliance Policy to lead the creation and implementation of robust compliance policies across our retail operations. Join us in shaping a culture of integrity, ensuring our adherence to the highest standards, and driving our commitment to ethical practices. Join us now!

What you will be doing

• Develop and implement policies and procedures that meet regulatory requirements to create and maintain an industry-leading complaint environment, which encourages customer sustainability and promotes positive play.
• Monitor and interpret developments impacting the compliance environment, including regulatory change, changes to regulator guidance and codes and relevant enforcement action; iterating policy positions in response.
• Ensure business goals, initiatives and projects are successfully delivered in a compliant manner by partnering with commercial and operational teams to provide subject matter expertise and guidance; ensuring relevant metrics are reviewed and analysed on an ongoing basis.
• Work closely with cross-functional teams to ensure practical application and processes are consistent with stated policies and procedures, creating a culture of continuous progression through ownership of relevant processes to drive improvements to the compliant environment through policy change.
• Lead the management of compliance incidents and support the investigation of cases raised to the business by external bodies, ensuring relevant detail is scrutinised with appropriate regulatory rigor and suitably presented, identifying root cause, remedial action and implement proactive steps to prevent recurrence as applicable.
• Ensure highest levels of training, communication and awareness is provided to colleagues commensurate with position and function.

Who we are looking for

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Previous experience in a similarly complex and scaled operating environment.
• Technical understanding of non-remote regulatory requirements for anti-money laundering, customer due diligence and safer gambling applicable to UK and Jersey.
• Strong knowledge of compliance frameworks and industry best practices.
• Highly analytical, with excellent problem-solving skills and logical reasoning.

What we offer

Our roles offer more than just a job, you'll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: -

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke family!