Head of Resourcing

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Detailed job description and main responsibilities
• Work closely with managers and leaders to identify current and future resourcing requirements, developing appropriate strategies to support the longer-term needs of Chelsea and Westminster.
• Lead, develop and manage a high-performing team, supporting personal and career development.
• Deliver a core approach to recruitment across the organisation to provide a consistent applicant and candidate experience aligned to our values and the principles of EDI best practice.
• Manage complex or challenging recruitment issues to meet operational needs.
• Develop the skills of leaders and managers through the provision of coaching and training.
• Lead on the development and implementation of tools, guidance, frameworks and policies to improve the service.
• Develop a resourcing plan to deliver current and future, projected resourcing needs.
• Evaluate current recruitment processes and practice to identify gaps or areas of underperformance and develop long term plans for sustained improvement.
• Research and analyse local and national talent acquisition practices and trends, drawing appropriate conclusions and using this knowledge to develop resourcing policy and plans for the Trust.
• Develop credible and influential professional relationships with clinical and non-clinical leaders, demonstrating a real understanding of services and the significant resourcing challenges that they face.
• Work with managers, HR Business Partners and others to develop strategic initiatives to fill hard to recruit roles drawing on a range of options including contract type and source from the market.
• Take operational responsibility for recruitment and selection processes for all grades of staff, delivering improvements in time to hire and fill rates, ensuring high standards of NHS employment check compliance.
• Continue to develop appropriate KPIs and performance frameworks to monitor and report on the performance activity of the resourcing function.
• Ensure processes are fair and transparent, reflect the Trust values and deliver a good experience for line managers and candidates.
• Working closely with leaders, provide senior management support for the organisation's international recruitment initiatives, managing third party supplier relationships when required and providing strategic resourcing advice.
• Manage or provide advice on the management of third party recruitment supplier relationships for medical staff.
• Lead the continuous improvement and development of the resourcing function driving operational efficiencies through innovative processes and systems, such as through the use of artificial intelligence, robotics and other digital solutions
• Develop programmes of coaching, training and support to develop internal capacity and skill in recruitment and selection. This includes the design and delivery of effective training sessions for managers at all levels of the organisation regarding resourcing best practice, legal and equality and diversity.
• Empower managers to make confident and appropriate resourcing decisions.
• Ensure that mechanisms are in place to facilitate applications for visas and certificates of sponsorship and take ultimate responsibility for the processes. Support timely renewal of sponsorship as appropriate.
• Lead and coordinate the recruitment and selection processes for senior leadership roles.
• Working in partnership with HR Business Partners drive the talent acquisition agenda across Chelsea and Westminster with key projects regarding talent attraction, succession planning and development.
• Develop a suite of regular reports in relation to resourcing performance and activity, identifying trends regarding hard to recruit areas/low response rates for posts.
• Ensure that recruitment remains legally and ethically compliant and delivers robust, value for money outcomes whilst being customer led.
• Lead on internal and external audit requirements for the resourcing function and associated work streams.
• Manage the organisation's recruitment media and advertising strategy.
• Ensure that talent management initiatives are operationalised and aligned with resourcing activity.
• Have expert knowledge of the AAC requirements for Consultant appointments

Temporary Staffing
• Providing leadership on temporary staffing issues to support the Trust in meeting its corporate objectives and financial savings targets for both Medical and Dental and AFC Staff Groups.
• Leading and advising on the implementation of national policy and practices such as the Agency Worker Regulations.
• In partnership with key stakeholders, proactively ensure that existing and future temporary staffing arrangements provide effective support to the delivery of local workforce plans, support permanent recruitment activity and contribute to the provision of high quality patient care, in line with Trust strategy and values.
• Lead the planning and implementation of new temporary staffing arrangements within the Trust including engagement with a wide range of stakeholders at all levels, coordinate project plans to ensure effective and comprehensive roll-out of all new systems, arrangements or changes to policy or processes.
• Provide practical advice to internal stakeholders such as ward sisters and service managers on temporary staffing matters such as improving local workforce planning to ensure better 'fill rate' by bank, following up on complaints, legal working restrictions on temporary staff etc..
• External communications.
• Identifying opportunities to develop joint working relationships with other organisations to the benefit of the Trust and make recommendations to the Associate Director of Resourcing.
• Attending pan-London and national temporary staffing forums such as the London Strategic Group for Temporary Staffing to represent the Trust and contribute to the development of local and national policy and strategy in relation to temporary staffing and workforce planning; Continue to work closely with the NWL temporary staff group on service improvement
• Reporting on the performance of contractual arrangements in place at ward/dept., division, clinical board/corporate and Trust level in relation to a wide range of indicators such as bank fill rate and bank worker local induction, providing detailed analysis of trends and issues, developing and delivering actions plans for improvement where required
• Ensuring that contractual KPIs linked to patient care and service improvement are in place in all temporary staffing arrangements and that these are effectively monitored and reported on including regular reports relating to agency spend and make recommendations for reduction in spend.
• Undertaking a regular programme of in-house auditing of the Trust's bank and agency suppliers against any or all of the contractual arrangements, reporting on the findings and providing assurance to the Associate Director of Resourcing which forms the basis of reports to the Workforce Development Committee.
• Take appropriate steps to highlight internal non-compliance with contractual obligations, Trust SFIs, and local and national guidelines and frameworks.
• Support the Trust's internal audit programme where required e.g. overseeing the regular audits of temporary staff conducted by the Trust's auditors and ensuring that actions are taken where shortcomings are demonstrated.

Please note: Some roles may require weekend shifts at multiple sites.

Person specification

Essential

Essential criteria

• Educated to master's degree level or equivalent professional experience
• Significant experience of delivering resourcing strategies/initiatives within an acute hospital setting
• Experience of engaging managers and teams by establishing clear work priorities with them, coaching staff and monitoring quality/outputs.
• Previous experience of leading projects
• Able to demonstrate and apply excellent interpersonal and communication skills assertiveness and influencing skills, strategic awareness, planning and organising skills, innovation and change management, problem solving and decision making skills, facilitation, delegation and negotiation
• Ability to draft well written cases/ investigation reports and business proposals
• Understanding of, and the ability to advise on, the MHPS process for handling concerns regarding Medical Staff in conjunction with the medical specialist team
• Strong strategic influencing, persuading and negotiating skills
• Highly developed communication skills,
• Demonstrable record of successful line management of staff and proven team leadership and motivational skills

Desirable criteria

• Extensive in-depth demonstrable success in delivering change and performance improvement
• Experience of developing and managing good practice standards and systems for an organisation
• Experience of Medical and Dental and Agenda for Change Terms and Conditions

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Documents to download

• Head of Resorcing (PDF, 944.2KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)