Head of Resident Operations (Corporate contact center)

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Experienced Head of Resident Operations required for an immediate start!

• 3-6 months
• £400-450 per day
• Inside Ir35
• Hybrid working model (London based office)

I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.

You will need to:
- support the managers with day to day operations
- support with the improvement programme the client have underway - in particular the re-procurement of their telephony platform and roll out of a chatbot. - 'do-the-doing' rather than re-design the programme.
- strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.

The areas of operational responsibility include;
- Corporate Contact Centre including telephony systems and channel shift
- Workforce planning and performance management
- Quality assurance and system and service development
- Delivery of Resident Experience Programme work streams

If you feel you fit the above criteria and would like to discuss further, please reach out on 07711373367 or steven.lambert@investigo.co.uk