Head of Regulatory Performance and Reporting

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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

As a company operating in a heavily regulated industry, it is important that regulators, customers and other stakeholders can trust the reporting of our performance. This role will ensure the wide range of information we have to provide internally and externally meets the expectations for it, and accurately reflects our performance. This isn't just data but insight and knowledge - understanding and explaining against our strategic priorities and external expectations is essential. It provides the job holder with the opportunity to work at all levels across the organisation and with our regulators - building relationships with a wide range of professionals and supporting other teams. You will need to build in-depth knowledge of the business and reporting requirements and be able to translate this. This role is part of the Strategy & Regulation senior leadership team but will also work closely with the finance and compliance functions.

What you'll be doing:

• Externally facing - Develop relationships with regulators on performance reporting frameworks
• Influencing the external landscape to avoid overlapping, inefficient and contradictory regulatory frameworks and reporting requirements.
• Monitor and influence regulatory, government and external stakeholder on industry performance fairly reflects our strategy and performance delivery
• Owning the triaging and handling of regulatory information requests
• Internally facing - Understand and be the expert of the differing requirements of multiple stakeholders and regulators
• Develop and maintain regulatory performance frameworks that meet internal and external stakeholder requirements
• Design and develop regulatory reporting frameworks
• Maintain the company Statutory Delivery Monitoring Framework approach, including the overall performance monitoring framework
• Reviewing all regulatory submissions to ensure that they meet all regulatory relevant requirements and company policies
• Looking beyond the rules to the meaning behind them, translating the meaning and wider expectations for the business
• Supporting the process to optimise group business delivery decisions against the regulatory frameworks and performance data; alongside performance teams in the business units
• Ensure company performance reporting reflects the correct aggregation between Pennon, the regulatory licences and price controls, and the regions served.
• Supporting internal monthly business reviews and board reporting as required.
• We expect everyone who works for us at Pennon to have the right and ability to return Home Safe and Well each and every day. As a Senior Manager in the business this is your principle responsibility before all others

What we are looking for:

• Someone who has worked in a regulated utility environment, with relevant knowledge and experience to the water industry
• Extensive experience in regulatory compliance, reporting, assurance, risk management or a related field, ideally 7-10 years, with several years in a leadership role.
• We're looking for someone who is passionate about creating a cleaner and greener future for South West Water.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to communicate complex frameworks and issues clearly and effectively
• Strong interpersonal skills to work collaboratively across the group
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Relevant qualification or experience in finance, risk management or assurance
• Advanced Excel and PowerPoint presentation skills
• Project management qualification or experience
• Ideally experience of data analysis and data investigation

Benefits:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing date: Monday 24th February, 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.