Head of Reception & Reservations - Berners Tavern

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Job Description

Berners Tavern at The London EDITION is looking for its next Berners Tavern Head of Reception & Reservations!

Would you like a job that gives you...

• Food in shift - Meal on us!
• Late evening/Early morning taxi allowance up to £20
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• £5 breakfast when staying in most of our European hotels
• Wellness and mental health programmes
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Specially curated discounts in thousands of shops
• Amazing staff parties
• Eye test vouchers and contributions towards glasses
• 24-hour employee assistance helpline
• Instant employee recognition
• Employee of the month nominations with generous prizes
• Internal transfer and promotion opportunities
• In-house training and development team with a strong focus on career progression and personal growth
• ...and much more

We are looking for a friendly, warm and service-oriented Berners Tavern Head of Reception & Reservations to join the team at the award-winning restaurant Berners Tavern in The London EDITION hotel.

This gastronomic gem under the direction of our Chef partner Jason Atherton boasts 140 covers, serving guests for breakfast, lunch and dinner. Berners Tavern is located in central London's Fitzrovia at The London EDITION and brings together, in a delicate balancing act, the integrity and character of a historic building with a simple, sophisticated design sensibility, creating a seamless blend of charisma and ease.

As Berners Tavern Head of Reception & Reservations you will:

• Welcome guests warmly and personally
• Make restaurant reservations for guests booking tables
• Set a good example of excellent customer service and create a positive atmosphere for guest relations
• Give a fond farewell that encourages guests to return
• Work as part of a team
• Support the development of our employees within their careers
• Be a role model of the EDITION culture

Our most successful Berners Tavern Head of Reception & Reservations is someone who:

• Has previous leadership experience in a high-volume, fining dining restaurant
• Takes pride in their role and the impact they have on our guests' and employees' experience
• Is ambitious and wants to grow within their career
• Is a team player
• Is an excellent communicator
• Has previous experience of using OpenTable or a similar reservations system

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Berners Tavern Head of Reception & Reservation today!

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.