Head of Quality Improvement Team

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Detailed job description and main responsibilities

The Head of the Quality Improvement Team (HoQIT) provides leadership of the QI Team, and management and direction for the QI programme. The postholder will work with the Director of Improvement and the Trust QI Clinical Lead to continue to develop the QI programme and is responsible for overseeing implementation of the QI operations.

The HoQIT will oversee divisional and trustwide wide QI initiatives. This role will require a blend of science of improvement knowledge, project management skills and excellent stakeholder engagement skills to ensure the programme is considerate and additive to existing work taking place.

This postholder will have managerial responsibility for the entire QI Team and have three Improvement Advisors (IAs) as direct line reports.

In addition to leading and advising on large improvement programmes the HoQIT is a key member of the Improvement Academy faculty. As a trained Improvement Advisor the HoQIT will also contribute to developing and delivering training programmes as well as our wider learning system.

Person specification

Education / Qualification

Essential criteria

• Educated to Masters level or equivalent experience
• Management qualification or equivalent experience
• Improvement Advisor Qualification (or equivalent)
• Further specialist training in healthcare improvement
• Evidence of continuing professional development
• Improvement qualification / accreditation

Desirable criteria

• Clinical qualification
• Coaching qualification
• Adult teaching qualification
• Q community membership

Experience

Essential criteria

• Substantial experience in the application of improvement science within a healthcare setting
• Significant experience in advising and supporting improvement work
• Significant experience leading change within a complex environment
• Experience in coaching or mentoring other members of staff
• Experience of using statistical methods in evaluating performance (e.g. SPC)
• Experience of leading an organisational level programme of strategic importance
• Experience of managing a team within a healthcare setting
• Experience of budget management and maintaining financial controls

Desirable criteria

• Experience in carrying out and writing up research
• Experience in working in partnership with external organisations

Skills and Knowledge

Essential criteria

• Deep and broad knowledge of change management within healthcare
• Knowledge of culture and culture change
• Effective communicator with diverse audiences, across disciplines and bandings, and also with volunteers, Experts by Experience
• Demonstrates excellent listening, influencing and negotiation skills
• Detailed understanding of the NHS and key policy issues which affect improvement, performance and safety
• Project management experience and skills
• Ability to engage in constructive collaboration with internal and external stakeholders to achieve success
• Numerate, IT literate, analytical and able to use business intelligence effectively

Personal Qualities and Attributes

Essential criteria

• Able to lead and work under pressure in a dynamic environment
• Diplomatic style
• Able to work positively with resistance to change

Other

Essential criteria

• Able to travel across all sites within the Trust
• Willingness to be flexible and adaptable
• Willingness to adopt and exhibit CNWL values in everything you do

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Head of QI Team (PDF, 520.3KB)
• CNWL Staff Networks (PDF, 320.0KB)
• CNWL Values (PDF, 182.9KB)
• CNWL Reward and Wellbeing Handbook 2020 (PDF, 1.1MB)