Head of Quality - England

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Job Title: Head of Quality- England

Location: Remote/Hybrid with flexibility to travel

Salary: Competitive depending on level of experience

Who We Are

We're one of the largest adult social care providers in the UK today - and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity. We're very proud to be recognised as one of the best organisations to work in by The Sunday Times Best Places to Work 2024 and 2025.

Role Overview

We're looking for a Head of Quality- England who's ready to take ownership of quality across the business today and grow into a strategic leadership role tomorrow. This is a genuine opportunity for someone with ambition, experience, and the drive to become a director of the future.

As the Head of Quality- England, you will work strategically and collaboratively with the operations team to create an environment of continuous listening and learning to enhance the services, environments and outcomes that are delivered to the people we support.

You will:

- lead and develop the Quality Team including Quality Leads and Quality Partners to implement, maintain and review the organisations progressive person-led governance framework.

- be a subject matter expert in relation to best practice, quality assurance and regulatory standards, providing expert advice, guidance and coaching to equip our colleagues - working shoulder to shoulder with them.

- work in partnership with other Heads of Functions and the Managing Director to drive up quality and improve the experience of the people we support and our colleagues, building consistent and reliable experiences.

- develop a functional work plan and oversee and report on the delivery of the group's assurance processes and quality governance forums.

Key Responsibilities:

Proactive Support:

• Provide engaging leadership and communication across the organisation to develop an open transparent learning culture.
• Lead on improvement and transformation projects working collaboratively to develop innovative person led approaches to assurance.
• Coach and mentor the Quality and Operational Teams to achieve superb support and positive outcomes for the people we support.
• Develop organisational excellence through engagement in sector wide initiatives, sharing and developing quality news, communication, and practice development.
• Oversee and coordinate corporate agreed accreditations or schemes that enable us to demonstrate sector leading approaches.
• Support the development, review and implementation of organisational policies and procedures.
• Participate in and lead organisation wide projects as a representative of the Quality Team.

Our approach is all about co-production with the people we support at the heart of what we do. You will work with them to design and plan ways of working, involving them in the assurance processes, so that we can create the best experiences together.

Governance:

• Manage the groups quality audit processes and audit schedule, ensuring we maintain a responsive and adaptable approach.
• Lead on and report into governance committees, ensuring your team deliver regional quality governance forums within each division.
• Lead on and report on key areas of governance including Complaints, Safeguarding, Serious Incidents and Quality Risks.
• Work in partnership to develop, design maintain and review all assurance tools and processes, ensuring there is a cohesive and logical framework that highlights risk to quality and safety.
• Support the Nominated Individual to ensure that the organisation is complaint with regulatory standards and the Quality Team support Registered Manager in the execution of their responsibilities.
• Develop report and communication on quality performance ensuring the group's Executive Team and Board appraised of key intelligence.
• Ensure the governance framework is implemented consistently across the group.
• Work in partnership with the Head of Regulation and Compliance to ensure regulatory processes are adhered to and understood.
• Manage your team to utilise quality data, reporting and metrics to identify themes and trends and work with regions and other support teams to take corrective action and/or recognise innovation.

Reactive Support:

• Oversee the Quality Improvement planning processes, ensuring we have consistent approaches to addressing quality concerns and monitoring improvement.
• Maintain an appropriate audit escalation process so that key themes and concerns arising from audits are addressed at home and group level.
• Support the organisation with responses to any regulatory matters including inspection outcomes.
• Identify and coordinate where responsive audits/spot checks may be required in response to quality performance metrics, data, and intelligence.
• Lead or on and at times undertake independent investigations of key areas of quality and safety and ensure that appropriate lessons are learned and communicated.

Key Skills and Experience:

Essential:

• Professional Qualifications and/ or relevant undergraduate or post graduate qualification and/or Level 7 Diploma in Health and Social Care Management.
• Comprehensive experience of delivering quality assurance processes within the health and social care and regulatory environments.
• Senior Leadership experience including leading teams, committees, and forums, presenting to internal and external stakeholders.
• Excellent leadership skills which include positive, resilient, and creative interpersonal skills to drive, implement and maintain organisational change.
• A passion for co-production and involving those with lived experience in the development of the quality framework.
• Excellent reporting and analytical skills, ability to effectively communicate data and intelligence and produce high quality reports.

Sound like your kind of challenge? We'd love to hear from you. Apply now and let's see where this could go.

INDF