Head of Quality

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Job Description

The Head of Quality will work closely with Senior Members of the Account to determine periodic interventions and check in based on performance metrics and Targets and provide actionable insights in to how our Contracts are performing.

Click the link for the job description, responsibilities, and qualifications - OPSEC01 - Head of Quality.pdf

Responsibilities

This Head of Quality position is a key role in Costain, reporting to the Group Chief Engineer.

The primary role purpose is to drive a right first time ethos and associated cultural shift across all our projects across the full project lifecycle from tendering, design, construction to handover. This role will enhance project outcomes in multiple ways such as improving safety, compliance, predictability, margin, and resilience as well as reducing time, cost, waste, carbon and resources needed to deliver.

The role predominantly has a focus on technical aspects of delivery, including leadership of technical / product focussed operational controls and processes, The Costain Way, and document / data management working in partnership with our engineering and digital teams. The role will also provide support to other teams and development activities across Costain.

It is both internal and external facing and includes responsibility for reporting - including IFRS, database management, people management, brand protection and industry engagement.

Success will be measured in multiple ways, including rework reduction, achieving predictable delivery, sharing excellence and embedding progressive assurance facilitating issue-free handover.

• Driving the culture of right first time and predictable best in class delivery across Costain and our supply chain through visible leadership and technical ability
• Responsible for development and implementation of quality management policies, process, procedures and systems. Define, oversee and manage quality assurance activities
• Being Costain's external facing product quality lead, driving external quality activities with customers, academia, professional bodies and supply chain to showcase Costain's brand.
• Signposting and supporting our teams to make the right quality based decisions across all stages of the project life - tendering, design, construction, handover. Ensure best practice and excellence is scaled across Costain providing compliant, robust and constructable solutions.
• Define and own the Costain product quality strategy - across all aspects of our business and projects. Particular focus on innovative project delivery, digital / data / records and design related quality. Define and maintain quality objectives
• Maintain our technical standards / ISO's / certifications requirements in partnership with others, maintain and develop our Costain Way and compliance tools.
• Drive knowledge by developing and owning Costain quality / data and document databases to record and make excellence accessible to all.
• Coordinate with industry bodies, partners and institutions to capture best practice. Drive future ready solutions and horizon scan to ensure alignment with future needs, including sustainability, renewable energy and emerging trends.
• Develop and mentor quality team members, leading recruitment, competency and resourcing, define and maintain quality community competency and training.
• Be able to react to critical events through direct engagement and hands on support. Develop and implement corrective and preventative measures and action plans
• Develop and deliver quality focussed training sessions, governance and processes
• Be responsible for trend analysis, recording, reporting (internal and external) and being the primary point of contact for product quality in Costain across the full lifecycle. Collaborate and support other technical and delivery experts across Costain, including legacy.

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Qualifications

Essential

• Industry expert in quality leadership
• Experienced in major infrastructure programmes / projects in the UK.
• Visible leader with clear communication, presenting and influencing skills
• Proven experience in product / technical quality in an infrastructure environment
• Proven experience in quality processes, controls and management systems,skilled in developing corporate guidance, operating controls and databases.
• Understanding of quality risk / opportunity
• Wide breadth of quality control and assurance experience, underpinned with technical knowledge / reporting skills
• Knowledge of client quality regimes and industry best practice aligned to Costain business, ie ISO compliance
• Strong people focus, able to manage, mentor and engage both Costain and supply chain teams
• Be able to support Costain growth and lead client facing activities
• Experienced in project handover / close out and leading dispute resolution
• Must be commercially aware and able to manage budget and people.
• Understanding of strategic infrastructure trends / new approaches / innovations / research bodies
• Have clear knowledge of UK Regulatory framework / Government campaigns

Essential

• UK recognised quality professional - such as Chartered CQI
• Professionally qualified in an aligned discipline
• Educational experience relevant to their discipline, ideally degree qualified to a 2:1 or better

Desirable

• Experience in multiple sectors / work areas aligned to Costain business and growth ambitions
• Inspection and certification of works
• Construction experience and off site / modern methods of construction
• Mobility to work on various projects throughout the UK
• Be able to achieve UK security clearance
• Environmental / carbon / sustainability / digital awareness
• Experienced in line managing, leading and growing teams

Desirable

• Engineering / technical / construction background
• Risk management training / qualification
• Safety related training
• Collaboration skills

About Us

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.

We do share individual feedback following an interview.

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:
https://www.gov.uk/government/collections/disability-confident-campaign