Head of Quality
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Job summary
The Head of Quality will work as a member of the Clinical Governance team within SELDOC, reporting to the Medical Director. Our Quality Manager(s) report to the Head of Quality.
The post holder will be accountable for the delivery of quality across all SELDOC Group services and for continuous improvement in their quality. They will work in close partnership with operational colleagues to achieve this and with other colleagues as required to deliver quality services and to be an effective senior leader in the organisation.
The post holder will line manage all employed ACPs (Advanced Clinical Practitioners) and for the quality of their work as well as managing quality outputs from our sessional clinical workforce. They will provide strong leadership to enable the services to respond effectively to the challenges they will face whilst providing efficient clinical services and sustained improvements. The Head of Quality will provide professional leadership to any allied health care professionals within the organisation.
The post holder will be responsible for providing leadership on a range of clinical imperatives across the organisation as agreed from time to time with the Medical Director (and CEO in the absence of the Medical Director), including safeguarding and infection prevention and control.
Main duties of the job
Work with operational colleagues to maintain SELDOCs patient-centred approach with high quality care at its core
Provide expertise into the organisation with regard to all professional matters involving ACPs and allied health professionals
Line Manage all employed ACPs
Lead on recruitment and selection of ACPs
Provide professional leadership to all ACPs
Monitor performance and productivity of the ACP workforce
Be the point of contact for professional bodies including the Royal College of Nursing and Healthcare Professionals Council
Lead and direct with the Quality Managers
Act as Safeguarding Lead
Lead on Infection Prevention and Control
Support delivery of the ongoing CQC action plan
Ensure that all staff adhere to SELDOC infection prevention and control policies and other related policies and that best practice is adhered to
Ensure that processes are in place which enable staff to challenge or report appropriately, any aspect of practice, or lack of resources, that inhibits adherence to Infection Control policies and best practice
About us
SELDOC Healthcare provides urgent care in South London. This is a really exciting time to be joining us as we diversify to maximise opportunities from the changing NHS landscape. We are and always will be a "patient-first" organisation, working well as a team to look out for our patients and to look out for each other. If you join us, there will be plenty of opportunity for you to make your mark. You will receive support that is second to none, a real opportunity to lead, and the chance to shine, working with colleagues who care about you. We have a good reputation for delivering good healthcare, for mobilising well and for being easy to do business with. We would love you to join us.
Job description
Job responsibilities
Head of Quality
0.8 WTE Management
0.2 WTE Optional Clinical within Service (as bank)
Salary to £77,000 full time equivalent, depending upon relevant experience
Job Summary
The Head of Quality will work as a member of the Clinical Governance team within SELDOC, reporting to the Medical Director. Our Quality Manager(s) report to the Head of Quality.
The post holder will be accountable for the delivery of quality across all SELDOC Group services and for continuous improvement in their quality. They will work in close partnership with operational colleagues to achieve this and with other colleagues as required to deliver quality services and to be an effective senior leader in the organisation.
The post holder will line manage all employed ACPs (Advanced Clinical Practitioners) and for the quality of their work as well as managing quality outputs from our sessional clinical workforce. They will provide strong leadership to enable the services to respond effectively to the challenges they will face whilst providing efficient clinical services and sustained improvements. The Head of Quality will provide professional leadership to any allied health care professionals within the organisation.
The post holder will be responsible for providing leadership on a range of clinical imperatives across the organisation as agreed from time to time with the Medical Director (and CEO in the absence of the Medical Director), including safeguarding and infection prevention and control.
Key Relationships
The post holders primary relationships will be with the Medical Director, Quality Managers, operational colleagues and colleagues in customer organisations. The post-holder will have regular contact with the frontline clinical workforce and service delivery teams.
The post holder may also be required to deputise for the Medical Director at internal and external meetings from time to time.
Main Responsibilities
General
Work with operational colleagues to maintain SELDOCs patient-centred approach with high quality care at its core
Provide expertise into the organisation with regard to all professional matters involving ACPs and allied health professionals
Line Manage all employed ACPs and allied healthcare professionals within the service and act as professional lead as appropriate for the ACP sessional workforce
Provide senior clinical leadership and influence service design and delivery across the organisation
Recruitment and leadership
Lead on recruitment and selection of ACPs including reviewing applications and CVs and signing-off pre-employment checks
Ensure that all ACPs within the service have completed their statutory and mandatory training
Further develop and deliver induction process for ACPs
Provide professional leadership to all ACPs within the service
Be accountable for the delivery of high-quality clinical care by the ACP workforce
Monitor performance and productivity of the ACP workforce, identifying learning needs and developing and delivering training as appropriate
Meet with ACPs as required to discuss professional issues around, for example, conduct, performance and complaints or incident findings
Be responsible for ensuring that all ACPs are fit to practice and that regular professional updates are in place
Be the point of contact for professional bodies including the Royal College of Nursing and Healthcare Professionals Council
Support the Medical Director in all matters relating to recruitment and induction of GPs
Governance
Promote a culture of continuous quality improvement across the organisation
Support clinical audit including clinical records, prescribing and referral patterns across the entire clinical workforce
Lead and direct the Quality Managers in investigating complaints and incidents and writing responses
Lead and direct with the Quality Managers to identify themes across incidents and complaints, identify learning and develop improvement plans which further enhance the quality of the care we provide to our patients
Act as Safeguarding Lead for the organisation including co-ordinating training and providing supervision for clinicians
Lead on Infection Prevention and Control issues within the organisation, supported by operational colleagues
Support delivery of the ongoing CQC action plan and overall Quality Improvement plans
Provide appropriate input and challenge to clinical and business plans where necessary
Work as a clinician within the services SELDOC provides, directly delivering patient care and supporting credible leadership
Remain professionally up to date
Safeguarding
Be the named Safeguarding Lead for the organisation
Monitor and coordinate mandatory safeguarding training of all clinicians within the service
Monitor safeguarding referral activity within the organisation including ensuring appropriate safety netting and reporting
Develop supervision for SELDOC clinicians
Infection Prevention and Control (IPC)
Ensure that all staff adhere to SELDOC infection prevention and control policies and other related policies and that best practice is adhered to
Be the organisational IPC Lead, ensuring that IPC practices are audited at regular intervals and address any shortfalls
Ensure that processes are in place which enable staff to challenge or report appropriately, any aspect of practice, or lack of resources, that inhibits adherence to Infection Control policies and best practice
Be the organisational lead for the monitoring and evaluation of standards of environmental cleanliness, taking action to ensure the highest infection control standards, supported by the General Manager for Service Delivery
Job description
Job responsibilities
Head of Quality
0.8 WTE Management
0.2 WTE Optional Clinical within Service (as bank)
Salary to £77,000 full time equivalent, depending upon relevant experience
Job Summary
The Head of Quality will work as a member of the Clinical Governance team within SELDOC, reporting to the Medical Director. Our Quality Manager(s) report to the Head of Quality.
The post holder will be accountable for the delivery of quality across all SELDOC Group services and for continuous improvement in their quality. They will work in close partnership with operational colleagues to achieve this and with other colleagues as required to deliver quality services and to be an effective senior leader in the organisation.
The post holder will line manage all employed ACPs (Advanced Clinical Practitioners) and for the quality of their work as well as managing quality outputs from our sessional clinical workforce. They will provide strong leadership to enable the services to respond effectively to the challenges they will face whilst providing efficient clinical services and sustained improvements. The Head of Quality will provide professional leadership to any allied health care professionals within the organisation.
The post holder will be responsible for providing leadership on a range of clinical imperatives across the organisation as agreed from time to time with the Medical Director (and CEO in the absence of the Medical Director), including safeguarding and infection prevention and control.
Key Relationships
The post holders primary relationships will be with the Medical Director, Quality Managers, operational colleagues and colleagues in customer organisations. The post-holder will have regular contact with the frontline clinical workforce and service delivery teams.
The post holder may also be required to deputise for the Medical Director at internal and external meetings from time to time.
Main Responsibilities
General
Work with operational colleagues to maintain SELDOCs patient-centred approach with high quality care at its core
Provide expertise into the organisation with regard to all professional matters involving ACPs and allied health professionals
Line Manage all employed ACPs and allied healthcare professionals within the service and act as professional lead as appropriate for the ACP sessional workforce
Provide senior clinical leadership and influence service design and delivery across the organisation
Recruitment and leadership
Lead on recruitment and selection of ACPs including reviewing applications and CVs and signing-off pre-employment checks
Ensure that all ACPs within the service have completed their statutory and mandatory training
Further develop and deliver induction process for ACPs
Provide professional leadership to all ACPs within the service
Be accountable for the delivery of high-quality clinical care by the ACP workforce
Monitor performance and productivity of the ACP workforce, identifying learning needs and developing and delivering training as appropriate
Meet with ACPs as required to discuss professional issues around, for example, conduct, performance and complaints or incident findings
Be responsible for ensuring that all ACPs are fit to practice and that regular professional updates are in place
Be the point of contact for professional bodies including the Royal College of Nursing and Healthcare Professionals Council
Support the Medical Director in all matters relating to recruitment and induction of GPs
Governance
Promote a culture of continuous quality improvement across the organisation
Support clinical audit including clinical records, prescribing and referral patterns across the entire clinical workforce
Lead and direct the Quality Managers in investigating complaints and incidents and writing responses
Lead and direct with the Quality Managers to identify themes across incidents and complaints, identify learning and develop improvement plans which further enhance the quality of the care we provide to our patients
Act as Safeguarding Lead for the organisation including co-ordinating training and providing supervision for clinicians
Lead on Infection Prevention and Control issues within the organisation, supported by operational colleagues
Support delivery of the ongoing CQC action plan and overall Quality Improvement plans
Provide appropriate input and challenge to clinical and business plans where necessary
Work as a clinician within the services SELDOC provides, directly delivering patient care and supporting credible leadership
Remain professionally up to date
Safeguarding
Be the named Safeguarding Lead for the organisation
Monitor and coordinate mandatory safeguarding training of all clinicians within the service
Monitor safeguarding referral activity within the organisation including ensuring appropriate safety netting and reporting
Develop supervision for SELDOC clinicians
Infection Prevention and Control (IPC)
Ensure that all staff adhere to SELDOC infection prevention and control policies and other related policies and that best practice is adhered to
Be the organisational IPC Lead, ensuring that IPC practices are audited at regular intervals and address any shortfalls
Ensure that processes are in place which enable staff to challenge or report appropriately, any aspect of practice, or lack of resources, that inhibits adherence to Infection Control policies and best practice
Be the organisational lead for the monitoring and evaluation of standards of environmental cleanliness, taking action to ensure the highest infection control standards, supported by the General Manager for Service Delivery
Person Specification
Qualifications
Essential
- Relevant professional clinical qualification; HCPC, NMC, or other professional registration
- Masters or equivalent level 7 study covering the 4 pillars of advanced practice (clinical practice, leadership and education, research, education).
- Evidence of continued professional development;
- Level 4 Safeguarding training
- Experience of working autonomously diagnosing and treating patients
- Experience in clinical leadership and team management
- Previous experience of working in a lead role for infection & Prevention control
- Previous experience of working in a lead role for safeguarding
- Experience in implementing & managing clinical governance process
- Good knowledge of CQC & KLOE requirements
- Knowledge of service improvement activities including audit, research, reflective practice
- Experience of managing risks and reporting
- Skills
- be accountable for their own actions in accordance with the Code of Professional Conduct
- effectively use an evidence-based approach to decision making
- Advance clinical assessment skills including comprehensive history taking/clinical examination skills
- Use of expert knowledge and clinical judgement to identify the potential diagnosis
- Excellent communication, listening, interpersonal and written skills
- Demonstrates advanced problem solving and decision making skills supported by the use of evidence based and/or best practice
- Able to work autonomously and as part of a team
- Demonstrated capabilities to manage own workload and make informed decisions
- Ability to maintain accurate records
Desirable
- Independent/supplementary prescriber
- Serious incident & Root cause analysis training
- Experience of working as an advanced practitioner in a primary care environment, Emergency Department, Urgent Treatment Centre
- Experience of effective handling of complaints
Person Specification
Qualifications
Essential
- Relevant professional clinical qualification; HCPC, NMC, or other professional registration
- Masters or equivalent level 7 study covering the 4 pillars of advanced practice (clinical practice, leadership and education, research, education).
- Evidence of continued professional development;
- Level 4 Safeguarding training
- Experience of working autonomously diagnosing and treating patients
- Experience in clinical leadership and team management
- Previous experience of working in a lead role for infection & Prevention control
- Previous experience of working in a lead role for safeguarding
- Experience in implementing & managing clinical governance process
- Good knowledge of CQC & KLOE requirements
- Knowledge of service improvement activities including audit, research, reflective practice
- Experience of managing risks and reporting
- Skills
- be accountable for their own actions in accordance with the Code of Professional Conduct
- effectively use an evidence-based approach to decision making
- Advance clinical assessment skills including comprehensive history taking/clinical examination skills
- Use of expert knowledge and clinical judgement to identify the potential diagnosis
- Excellent communication, listening, interpersonal and written skills
- Demonstrates advanced problem solving and decision making skills supported by the use of evidence based and/or best practice
- Able to work autonomously and as part of a team
- Demonstrated capabilities to manage own workload and make informed decisions
- Ability to maintain accurate records
Desirable
- Independent/supplementary prescriber
- Serious incident & Root cause analysis training
- Experience of working as an advanced practitioner in a primary care environment, Emergency Department, Urgent Treatment Centre
- Experience of effective handling of complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
Employer details
Employer name
SELDOC Healthcare
Address
76 Coombe Road
Kingston Upon Thames
Surrey
KT2 7AZ
Employer's website