Head of Property Services (Responsive)

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We are currently recruiting our new Head of Property Services (Responsive) to join us on a permanent basis. You will play a pivotal role in providing strategic and operational leadership for the Responsive Maintenance function, ensuring compliance with legal and statutory obligations. We are looking for an inspiring leader to drive high performance, deliver excellent customer satisfaction, and implement the three-year service improvement plan.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

• Lead service transformation and delivery of the three year service improvement plan.
• Deliver our legal and statutory obligations for Responsive Maintenance services including the development, delivery and embedment of effective strategy, policy, procedure, reporting, systems and training.
• Rigorously manage and monitor operational performance to achieve a delivery service which is consistently high quality, represents value for money and delivers high levels of customer satisfaction.
• Management and utilisation of data systems to monitor, report and drive performance against Responsive Maintenance KPI's.
• To keep fully appraised of changes in regulations, best practice, trends and assess the potential impact of these to Incommunities and ensure any resultant changes are made in a timely manner.
• Develop partnerships with other agencies and stakeholders on cross-cutting property issues and initiatives, to develop common goals and standards and achieve ambitious, improved outcomes for Incommunities residents.
• Manage the service to deliver maximum financial performance and return on investment ensuring a commercial approach to service delivery.
• Provide accurate and timely information for the annual budget, business plan and strategy.
• Rigorously manage and monitor responsive maintenance performance to achieve a service which is consistently high quality, represents value for money and delivers high levels of customer satisfaction.
• Responsible for the effective implementation of Health and Safety policies and procedures in relation to your service, ensuring staff and contractors fulfil their responsibilities in respect of Health and Safety and including CDM

Requirements

• Experience of working at a senior level within a housing/construction organisation delivering efficient high performing maintenance contracts and programmes and meeting organisational objectives and KPI's.
• Experience of successful resource management and delivery of cost effective, quality services within constrained resources.
• Strong financial management skills and an ability to manage large budgets.
• Ability to work on own initiative and excellent analytical skills using data to inform and make decisions and resolve problems.
• A relevant construction/maintenance related degree or professional qualification and legislation and regulation.
• An ability to present the overall vision and values of the service and promote performance delivery to both customers (internal and external) and wider stakeholders.
• Experience of developing and implementing responsive maintenance strategy, policy and procedure.
• Experience of identifying and managing key risks and challenges for the service, identifying new risks as they emerge and setting out actions and controls to mitigate these risks.
• Knowledge of Building Regulations, British Standards, Approved Codes of Practice, CDM regulations, health & safety legislation, Regulatory Framework for Social Housing and standard forms of building contract.
• Experience of preparing and presenting reports on operational and performance related matters to the Senior Leadership, Boards and Committees.
• Ability to manage a team in a high challenge environment through continuous improvement and achieve high levels of colleague engagement.

Benefits

• Starting salary of £80,591 which increases with service up-to £84,642 per year
• West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Excellent holiday allowance that increases with service
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Agile and hybrid working
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Free parking onsite

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives.

Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.